Question Booklet – Task A
Ai) Describe four different methods of communication;
a) Verbal communication – sounds, words, language and talking.
b) Non verbal - Sign language, body language/gesturing.
c) Visual – signs, symbols, photos, picture cards, etc.
d) Written – with pen and paper, emails.
Aii) Identify five different reasons why people communicate;
a) Show feelings and express emotions.
c) Pass and receive information.
d) Be understood.
e) Share knowledge.
Aiii) Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them;
a) To see whether they understand what has been said, body language and facial gestures will convey this.
b) To see if there are any changes such as anxiousness, anger, frustration etc which could suggest safeguarding (abuse) issues.
Aiv) Explain why it is important to find out about an individual's;
a) communication and language needs;
To make sure their needs are being met, and the correct aid is available to enable this, such as hearing aid, pen and paper, etc.
b) wishes and preferences;
Misunderstanding/mistakes could be prevented, you have a better insight about the individual (religious and cultural beliefs etc) therefore ensuring effective communication.
Av) Explain how good communication can have a positive effect on the way a social care worker interacts with:
The environment will be a pleasant and positive one to work within if colleagues communicate regularly therefore promoting team work.
b) individuals using the service and carers;
Confidence and independence will be created/enhanced between the individual and carer due to good communication and involving the individual.
c) other professionals;
Good communication with other professional bodies is a positive step which makes for better... [continues]
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