Principles of Communication in Adult Social Care Settings

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1.Identify the different reasons why people communicate (1.1.1)

People communicate in many different ways often to share information, emotions, thoughts and feelings. People also communicate to learn by asking for information and instructions such as how to do a certain task or asking someone for directions. People will often share emotion through communication like how they are feeling at the time or telling them about a recent life event. People communicate about thoughts and suggestions. Communication can be used to share reassurance and to understand and to be understood. People make, build and sustain relationships through communication. People share knowledge and receive knowledge through communication.

2.Explain how communication affects relationships in an adult social care setting (1.1.2)

Communication can build, sustain and effect relationships in an adult social care setting. Communication can develop relationships and build confidence with adults in social care settings. It can be used to give advice, help, information and instructions to help individuals, staff and family members. Communication is used to benefit relationships and maintain safety and consistency.

3.Compare ways to establish the communication and language needs, wishes and preferences of an individual (2.2.1)

Communication can be established specifically for an individual by directly talking with that individual. Receiving clear and correct information from that individual. Information is sometimes available for certain individuals on how to communicate with them. For instance someone who was hard of hearing may want you to communicate slowly and clearly for that individual to be able to lip read what you are saying or by sign language, communication through the hands. Individuals that are in a care setting would have care notes and support plans which would have detailed information on how to communicate with that person. Communication can be gained by an individual’s body language, people study other people’s body language and can gain information about how that particular individual is feeling, their specific needs and any help that individual may require. Some individuals may not be able to give communication clearly and verbally so may only communicate using their body, stance and posture. You can gain information about an individual’s needs, wishes and preferences through colleagues, key people and people who know the individual best.

4.Describe the factors to consider when promoting effective communication (2.2.2)

Factors to consider when promoting effective communication are dependent on situation, individual and circumstances. When promoting effective communication you should always consider clear, correct and relative communication. Individual circumstances should always be taken into consideration also, am I communicating in the right tone of voice? Am I communicating in a way that the person I’m communicating with will understand? Am I communicating in the correct method? There are many factors to consider when promoting effective communication. Like not communicating in the same way to an adult as you would a child. Communicating in a more simple way so that the certain individual would understand, and not feel that you are communicating in a way that may come across as negative or derogatory. Communicating in a quieter tone of voice if communicating about a personal or sympathetic situation.

5.Describe a range of communication methods and styles to meet individual needs (2.2.3)

Communication methods that can differ depending on individual needs are age. Am I talking to an adult or a child? You would communicate with a child in a different way to what you would an adult. If you spoke to an adult in the same way you did a child then that adult may feel like you are being disrespectful to them. Does the person I’m talking to have specific needs? Do they have learning difficulties? If they did...
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