As times evolve, so do the tools businesses use to keep up with the competition. One tool widely used is an information system. Such a system allows businesses to input process and store information. Zappos.com is one of the many businesses that use an information system. The system that Zappos.com uses is an electronic commerce information system. This system allows Zappos.com to provide great customer service, which is the company's mission. Many employees are needed to run the different components of the electronic commerce information system, some employees are new and others are seasoned workers. There are managers that train and oversee the production and service provided by employees. The electronic commerce information system has many components. Some workers are in charge of inputting and creating the graphics that appear on the Zappos.com webpage. Other customers are in charge of processing payments and shipping information. A customer must have access to the internet and one of the Zappos.com approved methods of payment to make a purchase. The use of an electronic commerce information system has enabled Zappos.com to be efficient and save money. Unfortunately, should such an information system crash, the website would be unable to run. Although the webpage is very user friendly, there are some improvements that would make it better, such as pictures, advanced search options, and experienced customer service.
Zappos.com, an Electronic Commerce Information System
With the development of new technology, people have changed the way they do things. From ordering movies and food, to shopping for merchandise, more and more customers are resorting to the internet to satisfy their needs. In order to succeed, companies must keep up with growing trends. Online shopping is one of the fastest growing trends nationwide. In order to provide this feature, companies must have the necessary system in place to provide accurate information such as prices, quantities, and shipping information.
One tool many companies use is an information system. Rainer (2009) defines an information system as "the planning, development, management and use of information technology tools to help people perform all tasks related to information processing and management" (glossary).
Zappos.com is an online store that is used my thousands of customer nationwide. Zappos.com offers anything from clothing to shoes for the entire family. There are many features that make Zappos.com an excellent place to shop. One of these features is that customers are given 365 days to return items, as opposed to 30 or 90 days allotted by other online stores. The second feature is that shipping is free both ways.
There are many components that make up the electronic commerce information system employed by Zappos.com. Some components allow customers to view the merchandise in stock, while other components store transaction histories. All of these components work together to provide customers with a hassle-free easy internet shopping experience. In addition, components from the online platform also communicate with different operational components. Zappos.com uses this system for many of its operational tasks such as processing payments and keeping up with growing customer trends. Overview and Structure of the Organization
The mission of Zappos.com is to provide the best customer service possible to its customers. There are many internet stores available online. In order to fulfill its mission and stand out above the rest, Zappos.com must provide popular merchandise as well as process transactions fast, accurately, and efficiently.
The first step in running a successful online organization is to properly train employees. Zappos.com starts by training employee's the core values and organizational culture established by the company. Once the basics have been established, employees are trained to perform different...
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