Workplace Writing Skills

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Workplace
Writing Skills
Developing
Clarity and Accuracy
A Resource to Supplement Existing Published Materials

Christine Polk
Workplace Coordinator and Instructor
crspolk@aol.com
South Berkshire Educational Collaborative,
662 Stockbridge Rd. Gt. Barrington, MA 01230

© Christine Polk, 2009
Permission is given for this resource to be copied for use with students.

Funded by the Massachusetts Department of Elementary and Secondary Education

This is a blank page for copying the whole document back-to-back.

Contents

Introduction ..................................................................................................................................... - 1 Instructional Handouts and Worksheets Writing Characteristics

Speaking vs. Writing.................................................................................................................................. - 3 Guidelines for Appropriate Tone .............................................................................................................. - 4 Function, Form, Style, Tone ...................................................................................................................... - 6 Organizing Lists ......................................................................................................................................... - 7 Different Types of Writing Complaint

To Another Business .................................................................................................................... - 8 Complaint about a Product .......................................................................................................... - 9 Response to a Complaint – Not at Fault .................................................................................... - 11 Response to a Complaint – Apology .......................................................................................... - 12 Response to Requests for Information and/or Opinion Practice ...................................................................................................................................... - 13 Practice 3 Verb Tenses ............................................................................................................... - 14 Record of Spoken Ideas Talking Topics ............................................................................................................................. - 15 Record of Your Spoken Ideas ..................................................................................................... - 16 Record of a Speech .................................................................................................................... - 17 Minutes of a Meeting ................................................................................................................ - 18 Proposal Guidelines .................................................................................................................................. - 19 Outline a Proposal...................................................................................................................... - 20 Practice ...................................................................................................................................... - 21 Effective Words Transitional Words and Phrases

Examples ........................................................................................................................................ 22 To Add to the Same Idea................................................................................................................ 23 To Show Importance ...................................................................................................................... 24 To Show Direct Contrast ................................................................................................................ 25 To Show an Unexpected Result...
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