What is the Client's Role in the Outsourcing Relationship?
1888 Press Release - AmeriQuest Business Services' David Nitzsche explains why it's a prescription for disaster when clients do not stay involved in the client-provider relationship when business functions are outsourced.
CHERRY HILL, NJ - "Making a success of the relationship between the client and the provider of outsourced business functions is a shared responsibility," says David Nitzsche in a blog on the AmeriQuest Business Services Website. "Its importance cannot be overstated."
According to Nitzsche, Senior Vice President of Supply Management, the relationship of a client and business process outsourcing (BPO) provider is more complex than a traditional purchaser/vendor connection. "That's because these providers are actually more like strategic partners who are dedicated - not just to sell you service - but to actually help you grow your business. Unfortunately, some companies feel that once they've signed an agreement, their involvement ends. That's a prescription for disaster," Nitzsche says.
The blog lists a number of client-side responsibilities that need to be addressed for a successful working relationship. These include:
- Clarity - Before the contract is even signed, every stage of the process must be planned, defined, and agreed to by both client and provider.
- Hierarchy - Since problems, questions, and issues arise as work goes on, there needs to be a chain of command on the client side with defined channels and responsibilities.
- Positive Outlook - The very word "outsourcing" can sometimes send a chill through employees worried about the security of their own jobs. Employees should understand they can focus on ways to help the company grow instead of focusing on low valued-added tasks.
Nitzsche's blog checks off other client-side responsibilities that are required for a successful relationship. It also explains the top three reasons why companies decide to turn to outside resources for certain business functions, most commonly
CHERRY HILL, NJ - "Making a success of the relationship between the client and the provider of outsourced business functions is a shared responsibility," says David Nitzsche in a blog on the AmeriQuest Business Services Website. "Its importance cannot be overstated."
According to Nitzsche, Senior Vice President of Supply Management, the relationship of a client and business process outsourcing (BPO) provider is more complex than a traditional purchaser/vendor connection. "That's because these providers are actually more like strategic partners who are dedicated - not just to sell you service - but to actually help you grow your business. Unfortunately, some companies feel that once they've signed an agreement, their involvement ends. That's a prescription for disaster," Nitzsche says.
The blog lists a number of client-side responsibilities that need to be addressed for a successful working relationship. These include:
- Clarity - Before the contract is even signed, every stage of the process must be planned, defined, and agreed to by both client and provider.
- Hierarchy - Since problems, questions, and issues arise as work goes on, there needs to be a chain of command on the client side with defined channels and responsibilities.
- Positive Outlook - The very word "outsourcing" can sometimes send a chill through employees worried about the security of their own jobs. Employees should understand they can focus on ways to help the company grow instead of focusing on low valued-added tasks.
Nitzsche's blog checks off other client-side responsibilities that are required for a successful relationship. It also explains the top three reasons why companies decide to turn to outside resources for certain business functions, most commonly