What Is Needs Assessment?
C H A P T E R
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RI AL
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WHAT IS NEEDS ASSESSMENT?
MA
Chapter Objectives • Identify why needs assessment is important • Identify different types of needs analysis
• Learn how to set expectations and gain participation for needs assessment • Decide who and what are assessed • Overcome five issues when conducting needs assessment Tools • Select the Right Type of Needs Analysis Chart
CO
• Identify the three phases in conducting a training needs assessment
PY
• Identify what you can do if your “client” doesn’t want to spend the time and money to do an assessment
RI
GH
TE
D
TE
4
Training Needs Assessment
Chapter Questions • What is needs assessment? • Why conduct a needs assessment? • Why are needs assessments valuable to an organization? • How are training needs assessments done? • What is involved in the process of conducting a needs assessment? • How can you convince your client to invest in a needs assessment effort? • How can the trainer set expectations and gain participation when conducting a needs assessment? • Who decides which people are involved and what measures are assessed? • How are problems and barriers overcome when conducting a needs assessment?
What Is Needs Assessment?
5
What Is Needs Assessment?
A needs assessment is the process of collecting information about an expressed or implied organizational need that could be met by conducting training. The need can be a desire to improve current performance or to correct a deficiency. A deficiency is a performance that does not meet the current standard. It means that there is a prescribed or best way of doing a task and that variance from it is creating a problem. The needs assessment process helps the trainer and the person requesting training to specify the training need or performance deficiency. Assessments can be formal (using survey and interview techniques) or informal (asking some questions of those involved). In this book, the term needs
1
RI AL
3
WHAT IS NEEDS ASSESSMENT?
MA
Chapter Objectives • Identify why needs assessment is important • Identify different types of needs analysis
• Learn how to set expectations and gain participation for needs assessment • Decide who and what are assessed • Overcome five issues when conducting needs assessment Tools • Select the Right Type of Needs Analysis Chart
CO
• Identify the three phases in conducting a training needs assessment
PY
• Identify what you can do if your “client” doesn’t want to spend the time and money to do an assessment
RI
GH
TE
D
TE
4
Training Needs Assessment
Chapter Questions • What is needs assessment? • Why conduct a needs assessment? • Why are needs assessments valuable to an organization? • How are training needs assessments done? • What is involved in the process of conducting a needs assessment? • How can you convince your client to invest in a needs assessment effort? • How can the trainer set expectations and gain participation when conducting a needs assessment? • Who decides which people are involved and what measures are assessed? • How are problems and barriers overcome when conducting a needs assessment?
What Is Needs Assessment?
5
What Is Needs Assessment?
A needs assessment is the process of collecting information about an expressed or implied organizational need that could be met by conducting training. The need can be a desire to improve current performance or to correct a deficiency. A deficiency is a performance that does not meet the current standard. It means that there is a prescribed or best way of doing a task and that variance from it is creating a problem. The needs assessment process helps the trainer and the person requesting training to specify the training need or performance deficiency. Assessments can be formal (using survey and interview techniques) or informal (asking some questions of those involved). In this book, the term needs