unit 210
Unit: 210 Handle Mail
Date due: 15/04/14
Unit Aim: this unit is about handling internal and external mail and packages within the service requirements of an organisation.
The learner will.
1. Understand security procedures when handling mail or packages.
2. Understand the range of available internal and external mail services.
3. Be able to receive, distribute and collect internal and external mail services.
4. Be able to follow procedures for despatching mail or packages.
5. Be able to resolve report and refer problems that may occur in handling mail or packages.
Outcome one: Understand the security procedures when handling mail or packages
1.1 Understand security when handling mail or packages.
1.2 Give examples of security procedures for handling mail in organisations.
1.1 /2 Some mail may contain confidential or private information. This may include personal details or information about the businesses employees or contain business confidentiality information such as names and addresses of customers or information that is relative to the business, customers, and clients. Also, mails and packages have to be checked for suspicious features. Security procedures have to also be followed when dealing with mails and packages.
For example when receiving mail or parcels from strange addresses or suspicious shapes and sizes, security procedures have to be followed , for example checking the packaging to see if there is anything hanging out of the envelope or parcel or if it has been tampered with or opened this must be reported immediately to the director.
Unit: 210 Handle Mail
Outcome two: Understand the range of available internal and external mail services.
2.1 Explain the purpose of distributing and dispatching mail to the correct recipient within agreed timescales.
2.2 State the organisational structure and names, roles and locations of individuals and teams.
2.3 Give examples of internal and external mail services
Date due: 15/04/14
Unit Aim: this unit is about handling internal and external mail and packages within the service requirements of an organisation.
The learner will.
1. Understand security procedures when handling mail or packages.
2. Understand the range of available internal and external mail services.
3. Be able to receive, distribute and collect internal and external mail services.
4. Be able to follow procedures for despatching mail or packages.
5. Be able to resolve report and refer problems that may occur in handling mail or packages.
Outcome one: Understand the security procedures when handling mail or packages
1.1 Understand security when handling mail or packages.
1.2 Give examples of security procedures for handling mail in organisations.
1.1 /2 Some mail may contain confidential or private information. This may include personal details or information about the businesses employees or contain business confidentiality information such as names and addresses of customers or information that is relative to the business, customers, and clients. Also, mails and packages have to be checked for suspicious features. Security procedures have to also be followed when dealing with mails and packages.
For example when receiving mail or parcels from strange addresses or suspicious shapes and sizes, security procedures have to be followed , for example checking the packaging to see if there is anything hanging out of the envelope or parcel or if it has been tampered with or opened this must be reported immediately to the director.
Unit: 210 Handle Mail
Outcome two: Understand the range of available internal and external mail services.
2.1 Explain the purpose of distributing and dispatching mail to the correct recipient within agreed timescales.
2.2 State the organisational structure and names, roles and locations of individuals and teams.
2.3 Give examples of internal and external mail services