unit 2
Task 1: Effective communication in health and social care
Effective communication in health and social care setting is very important as it allows the health care worker to perform their role effectively, allowing them to work alongside their colleagues whilst developing bonds with the service users who come from different religions, cultures or backgrounds. However when people with communication disabilities such as being deaf, blind etc. Struggle to communicate effectively with their care providers such as doctors or nurses could have a bad impact on their health.
Interpersonal interaction is how we get on with others and is also a form of non verbal communication by eye contact or gestures. Interpersonal skills are very important as it improves relationships by helping to read people’s feeling and creating trust and responding in a certain way to show that you understand and care what the patient is saying. The skills include; Patience, tolerance, humour, respect, manners, compassion, empathy etc.
Context communication
Context takes into consideration the age, region, sex and intellectual abilities of the person. For example, when speaking to a small child about the importance of washing your hands and keeping clean, you should choose different, simple and more appropriate words and examples when discussing this issue then you would when talking to a teenager or an adult.
Forms of communication
Care workers use different forms of communication during their working day (or night). These include the verbal communication skills of talking and listening, and various forms of non-verbal communication, such as touch, eye contact and facial expression. A care worker has to use both of these forms of communication when they give or receive information about the care that is being provided for an individual provide emotional support to a individual or member of their family or carry out an assessment of an individual’s care needs.
There are however many types of
Effective communication in health and social care setting is very important as it allows the health care worker to perform their role effectively, allowing them to work alongside their colleagues whilst developing bonds with the service users who come from different religions, cultures or backgrounds. However when people with communication disabilities such as being deaf, blind etc. Struggle to communicate effectively with their care providers such as doctors or nurses could have a bad impact on their health.
Interpersonal interaction is how we get on with others and is also a form of non verbal communication by eye contact or gestures. Interpersonal skills are very important as it improves relationships by helping to read people’s feeling and creating trust and responding in a certain way to show that you understand and care what the patient is saying. The skills include; Patience, tolerance, humour, respect, manners, compassion, empathy etc.
Context communication
Context takes into consideration the age, region, sex and intellectual abilities of the person. For example, when speaking to a small child about the importance of washing your hands and keeping clean, you should choose different, simple and more appropriate words and examples when discussing this issue then you would when talking to a teenager or an adult.
Forms of communication
Care workers use different forms of communication during their working day (or night). These include the verbal communication skills of talking and listening, and various forms of non-verbal communication, such as touch, eye contact and facial expression. A care worker has to use both of these forms of communication when they give or receive information about the care that is being provided for an individual provide emotional support to a individual or member of their family or carry out an assessment of an individual’s care needs.
There are however many types of