Unit 1: Developing Effective Communication in Health & Social Care Task 1
Communication is a term used by professionals in the Health and Social Care system, but is also used on a daily basis by everyone all around the world in many different ways. In this written report I will discuss the role of effective communication and interpersonal interaction in Health and Social Care settings. Communication can be explained and put forward in different types of ways, depending on the person whom you are interacting with, the environment in which the form of communication is taking place and finally what type of communication they are used to performing to others, this can also be re worded as the context of communication. The different contexts in which communication may occur are: one to one, group, multi agency, and multi professional, between colleagues, professionals and service users. In more detail One to One communication is the act of one individual communicating with another; this can be shown to be interpersonal interaction. This can be done face to face, e-mail, letters, sign language etc. It can also be split in to different types for both group and one to one communications. Formal conversation is often used when a professional person, such as a health or social care worker, speaks to someone using a service, (i.e., Having a job interview)and Informal communication (often used between people who know each other well,(i.e., Having a chat with a friend/family member), would be classed as a type of Informal communication. Group communication is referred to as a form of communication between 3 or more individuals. Numbers from 3 to 20 people is shown as small group communication and then the larger groups would hold 20+ people interacting with one another (i.e., Parliament coming together to discuss policies in the Houses of Commons), which would be a form of Group Formal communication, (i.e., going to a party with over 20+ people there), this would be shown as Group In formal communication. Multi Professional interaction a defined would be shown as exampled; services or activities which involve staff drawn from an organisation such as Health, Social Services and Voluntary Groups maybe involving themselves in a situation (i.e., regarding an adult with dementia that is in hospital orcould potentially need re housing or put in to a care home). Multi Agency communication is slightly different to Multi Professional. Multi Agency communication requires people from different professions and agencies to work together towards meeting the needs of a child; (i.e., a child that has been taken away from their family and needs re housing with a different appropriate adult). Communication between colleagues can vary on the profession of the person, a doctor would use short hand when writing or taking notes about a patient and only a doctor would understand, someone of a different profession attempted to read a doctors version of short hand would not understand as it is not involved in their own profession. The way that people of the same profession talk to each other have their own type of language which can also be called ‘jargon’ which usually only certain professions would use. Communicating with a service user would depend on what type of service they are using. For example if a service user was an older woman in a care home that just had small day to day problems but was still very much aware of what her surroundings were and who everyone was then you could have a regular interaction with her with no need to change the means of communication, where as a service user say with dementia or a learning disability would need the forms of communication changed to where they can understand fully; (i.e., slowing the words down as you talk, change the tone of voice to what the service user feels comfortable with and other forms of communication if necessary). Interpersonal skills are those skills that enable us to interact with...
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