Unit: 1 P1,P2 & M1

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P1- Explaining the role of effective communication and interpersonal interaction in a health and social care context. Effective communication is way in which people communicate towards each other. There are wide ranges of ways that communication can take place for example one to one conversations, group conversations. This can either be informal or formal depending on the individual’s outcome. An example of effective communication that can take place in a health and social care setting is a hospital, for example a nurse and her colleague are talking about how much they enjoy their jobs, and this is a form of effective communication.

One- To –One communication – A one to one happens when a person speaks to a individual, or writes to the individual to form effective communication. In a one to one communication, it is always effective as both of the people in the one to one work together effectively and interacts well, as both individuals are relaxed and are listening to each other, in a result the communication works effectively and both parties leave with a resolved matter and everything is positive. One to one communication can be formal or informal. An formal one to one communication can take place in a GP, where the patient is discussing their personal problem with the Doctor and the doctor is helping the individual out with their problem, this is part of effective communication as the one to one interacting is working effectively. An informal one to one communication, can take place in a health and social care setting, where two colleagues are on their lunch break and are discussing about how their day has gone so far and etc., this is a part of effective communication as both parties are interacting effectively.

Group communication -
In a group communication, there is often more going on as it is a wide range of people within the group. During the group communication, each individual will try and get their points and ideas across to the people within the group and the rest will listen and be considerate towards the person speaking. That is a way of effective group communication, as the interacting between the group is working well and effectively. A group communication can be a great benefit, as it’s easier to make decisions and problem solving a situation as you have various people giving different views and feedback to a matter, and that’s a great way of effective communication. A group communication can include multi- professional working, multi-agency, which happens with professionals and people using services. A multi-professional working involves numerous professionals working together in order to meet the needs of an individual. This will include doctor, police, and social worker to meet the needs of a young adult in a bad situation. Multi-agency is when different organisations work together effectively to the best possible service to families, children and young people.

Formal communication
Formal communication is a form of communication used by professional to communicate with clients and individuals. This form of communication is important because it shows the professional is showing professionalism within the work their doing to deliver the best possible care for the individual as well as the communication working effectively. An example of formal communication can be, ‘ good morning Sir/Mrs, this shows respect towards the individual. It is important not to use jargon or slang whilst communication formally, because you will come across as you’re not serious about your work, and also the client my not be pleased, also jargon can be a barrier because it can affect the communication between the client and professional due to not understand the technical words. Informal communication

Informal communication is a casual exchange or letter that doesn't follow to all of the rules of formal communication. It's like saying "hey" instead of hello and also writing to your friend and talking about...
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