Unit 1 Developing Effective Communication

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Unit 1 – Developing Effective Communication

P1
Explain the role of effective communication and interpersonal interaction in a health and social care context.

M1
Asses the role of effective communication and interpersonal in health and social care with reference to theories of communication.

Context

Formal
Formal communication is important in a health and social care context. Formal communication shows respect for others and is an effective way of communicating when used.
Formal communication would be used by professionals talking to other professionals, in a reception area and in a meeting. Formal communication is effective in these circumstances as you’re more likely to be taken seriously.

In some circumstances you may befriend someone who is a professional you talk to. Obviously if your friends with someone you can tone down the formalness but in the first instance formal communication is a good way to earn respect an trust.

Between colleagues
Effective communication between colleagues is very important in a health and social care context. Respect and trust should be shown throughout communication with your colleagues otherwise this can affect the way you speak to others such as service users. Formal communication would usually be used in communicating with colleagues, but sometimes informal may be appropriate. It can be used within meetings or speaking one to one with each other.

Communication is so important within colleagues so it has to be done properly and effectively. It’s important because colleagues need to communicate with each other for such things like passing on vital information.

Communication forms

Text messaging
Text messaging is only an effective way of communicating depending on the relationship between the sender and receiver. For example, you wouldn’t text your boss but you may text a colleague who you have befriended.

An example of where text messaging may be an effective way of communicating is with a...
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