Unit 051 Promote Communication in Health, Social Care or Children’s and Young People’s Settings

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+Unit 051 Promote Communication in Health, Social Care or Children’s and Young People’s Settings

Outcome 1

Understand why effective communication is important in the work setting


Identify the different reasons people communicate

Communication is needed to build relationships and communicating so we can build a new relationship even by just saying hi. Then we need to maintain this old relationship each time we greet a carer when they come into the setting, by asking ‘how they are?’ ‘What have they done at the weekend?’ This will help gain a relationship by doing this we can also gain and share information with families, other professionals, children and workers with this information we gain and share will help us in the way we work. Sometimes communicating can be about gaining reassurance and acknowledgement we may praise them, give them physical reassurance or acknowledgement by eye contact or taking an interest in what they are doing. Workers also can give reassurance and acknowledgment to each other. We also have the need to express our needs and feelings and also are there to allow children to do the same. If not given the opportunities to express themselves children can become frustrated and isolated. Communication is also needed to share ideas and thoughts with each other.


Explain how communication affects relationships in the work setting.

To be able to have good relationships with workers, children and parents you have to have good communication skills. The language you use, facial expressions and in ways others listen and talk to you this is their way in communicating.

Sharing and gaining information helps us work affectively because working with children we need to know as much information about them as possible i.e. we may need to know information about their long term health for example they may be seeing a speech therapist, so this may explain why they are getting frustrated. To do this we need to make sure workers, parent and other adults are sharing this information.

Unit 051 Promote Communication in Health, Social Care or Children’s and Young People’s Settings

Outcome 2

Be able to meet the communication and language needs, wishes and preferences of individuals


Describe the factors to consider when promoting effective communication

There are a few ways in which you can promote communication.

1.Non-verbal communication: They call this an umbrella term used to describe all different kinds of communications that are not oral, examples of these are E-mails/letters and Reports. Eye contact: Eye contact can be very a very powerful tool when using it to contact someone. When using eye contact it is important not to stare and be too intense because this could come across threatening. With children and babies if they don’t know you it may be worth just gazing across them than making direct eye contact with them at first. The level of eye contact can change from culture to culture and it is important to be sensitive to this.Touch: touch is usually used to give physical reassurance and it varies on how much touch they find comfortable. It can be cultural, linked to a personality, family lifestyle or religion. Babies and young children touch is very important because its about making them comfortable and it should always be offered, rather than being forced on a child. For example offering your hand to a child to see if they are interested but always be ready to take your hand away if the child looks un sure or the child shows that you are not needed. Physical gestures: Facial and hand gestures, again this needs to be tailored to the situation or topic, Whereby frowning and waving arms as if annoyed would be detrimental to the feelings of the child. 2.Verbal communication:

Tone and pitch of your voice, does it suit the situation or topic? A louder more direct communication maybe required if trying to get the attention of...
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