Understand how to establish an effective team
Understand how to develop and maintain effective working relationships Explain the benefits of effective working relationships in developing and maintaining the team Effective working relationships are the cornerstone for building and maintaining a successful team. Good team communication provides direction, vision and motivation to the members of the team. Team communication can be the sending or receiving of messages to or from management, between team members or from one team to another. Effective team communication increases team members' effectiveness and satisfaction because they are given the appropriate guidelines, tools and direction on how to accomplish tasks. The team needs to trust and be completely open with each other. By doing this they are able to know what each other are doing and what they expect of one another. Feedback from a manager and also from fellow colleagues is also important. This increases motivation and also provides the team with direction and support. Effective teams share a common goal or objective and everyone in the team buys into these goals. Each team member of the team needs clear roles. This improves the working relationship as everyone knows what role they are doing. Within Cheltenham Racecourse we try to divide the temporary staff into separate departments. We have separate portering, catering, stewarding and technical teams. By doing this everyone has clear roles and knows what they are doing. As much as we can we keep the same people doing the same roles as this helps form a team and the longer they work together the more effective their working relationships are. Every morning / start of an event we hold a catch up meeting to run through what needs to be done during the day. We set targets for the day and this challenges the team and helps them work together towards these common goals. To help improve communication everyone is issued with a radio at the...
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