Type of Contact (please circle) | Face to Face | Telephone | E-mail | RWF/Assessment | Other |
Hi Tresor,Thank you for submitting your Unit Two Assessment. I have marked the assessment and provided some feedback below. There are amendments to be made to ensure all learning outcomes and assessment criteria have been successfully achieved, and I have highlighted these amendments in bold. If you need any help before resubmitting the assessment please v-mail me. Section One – Understanding how to make and receive telephone calls1. Well done Tresor, you have correctly identified two different features of a telephone system and explained how they are used and when they would be used. 2. A good answer highlighting procedures for making and receiving calls and the reasons for portraying a positive image of yourself and the business when doing so. Section 2 – …show more content…
| hotel | you need to book an hotel for the appropriate dateHow would you book hotel, would you compare prices, would you check budget, check requirements of traveller, what records of travel would you keep? | national rail services | go to the train station (can also be done on the internet) to book the ticket and look at the depart time and arrive time Would you compare prices, would you check budget, check requirements of traveller, how would you get traveller to and from station, what records of travel would you need?