Sector unit number Level: Credit value: Guided learning hours:
Work with other people in a business environment 205 Y/601/2474 2 3 10 31 December 2013
Unit expiry date:
Unit purpose and aim
This unit is about working within a team, sharing responsibility with others to make sure that a team can achieve agreed goals and objectives. Learning Outcomes The Learner will: 1. Understand how your role fits with organisational values and practices Assessment Criteria The Learner can: 1.1 Describe the sector in which your organisation operates 1.2 Describe your organisation’s missions and purpose 1.3 Compare you organisation to other types of organisation in your sector 1.4 Outline your responsibilities 1.5 Describe how your role fits into your organisation’s structure 1.6 Describe how your role contributes to the organisation’s operations 1.7 Outline the policies, procedures, systems and values of your organisation that are relevant to your role 1.8 Outline who you would consult if unsure about organisational policies, procedures, systems and Exemplification Learning outcomes 1,2,3,4,5 and 6 must be assessed using methods appropriate to the assessment of knowledge and understanding. A holistic approach to assessment should be adopted so that one piece of evidence covers more than one learning outcome and several assessment criteria and where appropriate, can be evidenced across units.
© OCR 2010
values 2. Understand how to work as part of a team to achieve goals and objectives 2.1 Explain the purpose of working with other people to achieve goals and objectives 2.2 Identify situations in which working with others can achieve positive results 2.3 Explain the purpose and benefits of agreeing work goals and plans when working with others 2.4 Describe situations in which team members might support each other 2.5 Describe ways of providing support to other people in a team 2.6 Explain the purpose of agreeing quality measures with a team 3. Understand how to communicate as part of a team 3.1 Explain the purpose of communicating with other people in a team 3.2 Identify different methods of communication and when to use them 4. Understand the contribution of individuals within a team 4.1 Explain the purpose of recognising the strengths of others 4.2 Explain the value of diversity within teams 4.3 Explain the purpose of respecting individuals working within a team 5. Understand how to deal with problems and disagreements 5.1 Describe the types of problems and disagreements that may occur when working with other people in a team 5.2 Describe ways of dealing with problems and disagreements when working with other people in a team 6. Understand the purpose of feedback when working as a team 2 6.1 Explain the purpose of giving and receiving constructive feedback © OCR 2010
6.2 Describe ways of using feedback to improve own work, and a team as a whole 7. Be able to work in a way that fits with organisational values and practices 7.1 Follow organisational policies, systems and procedures relevant to your role 7.2 Apply relevant organisational values across all aspects of your work 7.3 Work with outside organisations and individuals in a way that protects the image of your organisation, when relevant 7.4 Seek guidance when unsure about organisational policies, systems, procedures and values 8. Be able to work in a team to achieve goals and objectives 8.1 Communicate effectively with other people in a team 8.2 Contribute to the agreement of work objectives and quality measures with a team, to achieve a positive outcome 8.3 Make sure work goals and objectives are achieved in a way that makes best use of own abilities in a team 8.4 Provide support to members of a team, if required 8.5 Show respect for individuals in a team 8.6 Make sure own work meets agreed quality standards and is on time 9. Be able to deal with or refer problems in a team 9.1 Identify problem(s) or disagreement(s) in a team 9.2...