1.0 Introduction of the organization: Jakel Silk House
Jakel Silk House was established with the belief that are the catalysts to bring fashion in Malaysia from a medium to higher level with the support of the distinguished partners and clients. The firms are working together with the fashion industry to user in a new era of fashion, from a company of Malaysians for Malaysians. The focus of Jakel Silk House is to put one of Bumiputra on the Malaysian stage of fashion fabrics. The company realizes that it is a daunting task. However, the company believes that in this endeavor comes opportunity. Mission or objective is very important to each business firm and the firm must have clear mission so that they can make good planning to achieve their objective. Jakel Silk House mission is to innovate, recreate and to rediscover the area of fashion fabrics. Other than that, Jakel Silk House has something for every woman, every home and every occasion. Choose from a spectrum of sub line creations ranging from high-end prices for limited edition pieces to the very affordable. Fabrics from Jakel Silk House display an elegance aura of grandeur with the most saleable fabrics in expression of chiffon, crepe, satin and jacquard silk. Some of this rich range of silk are immaculately finished in embroidery of embellished with fine beads, sequins, machine-sewn of meticulously hand sewn. In addition, to a contemporary collection of crepe, georgette, tissue and silk in various colors, patterns and designs, Jakel Silk House also has wide range of fabrics for curtains and upholstery complete with matching trimmings. Other than that, Jakel Silk House also provides a made-to-measure service where customers select the fabrics of their choice and Jakel Silk House will complete the task right up to installation. As a leading supplier of fabrics, Jakel Trading has been in the forefront bringing in the finest fabrics, silk and textiles products from all over the world including exclusive fabrics from Korea, France, Spain and Italy. The interesting thing about Jakel is their focus solely on high-end fabrics. Jakel are also extending their product line to cater to the mid-range market. Because of their expertise in this industry, they are able to bring in more affordable products. Some of the more renowned brand names found at Jakel's stores are Valentino, Pierre Cardin, Zegna, Armani, Lorenzo Riva, Ungaro and Solstiss.
2.0 Introduction to TQM (Total Quality Management)
TQM is a set of management practices throughout the organization, functioning as to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement. TQM is a description of the culture, attitude and organization of a company that aims to provide, and continue to provide, its customers with products and services that satisfy their needs and demand. The culture requires quality in all aspects of the company's operations, with things being done right first time, and defects and waste eradicated from operations. Important aspects of TQM include, customer-driven quality, top management leadership and commitment, continuous improvement, fast response, actions based on facts, employee participation etc. Customer-driven quality is all about customer satisfaction and it is seen as the company's highest priority. The company will only be successful if customers are satisfied. The TQM is sensitive to customer requirements and responds rapidly to them. In the TQM context, `being sensitive to customer requirements' goes beyond defect and error reduction, and merely meeting specifications or reducing customer complaints. The concept of requirements is expanded to take in not only product and service attributes that meet basic requirements, but also those that enhance and differentiate them for competitive advantage. Top management leadership need the TQM method to success and...