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ANALYSIS OF CUSTOMER SERVICE OF COFFEE BEAN AND TEA LEAF
IN TRINOMA MALL, QUEZON CITY

An Undergraduate Thesis Presented to
The College of Tourism and Hospitality Management
Asian College of Science and Technology

In Partial Fulfillment
of the Requirements for the Degree
Bachelor of Science in Hospitality Management

Von Ryan N. Visco

March 2012

CERTIFICATE OF ACCEPTANCE

This is to certify that this undergraduate thesis entitled “Analysis of customer service of Coffee Bean and Tea Leaf” and submitted by, “Von Ryan N. Visco” to fulfill part of the requirements for the Degree of Bachelor of Science in Hospitality Management, was successfully defended and approved on March 30, 2012.

Chef Stanley Santos
Deputy Program Director Panel

Ms. Jennifer Bolito

College of Tourism and H.M Thesis Committee

Prof. Marisse Sia Africa
Thesis Adviser

ACKNOWLEDGEMENT

The researcher would like to thank the following for being a part of the accomplishment of this study.

First and for most, to our Almighty God, our Savior and Protector in everything that I do. For the blessings that He had given to finish this research and by giving me the support that I need when I am in struggle. To the researcher’s parents and guardians, for giving the support in each day. Thank you for giving the researcher enough money to produce this research, materials, and emotional support that the researcher needs. To my fellow classmates Godwin Rubio, Denmark Alonzo and Peter Eli Buluran for giving me such support and the same hardship and enjoyment of conducting a study, may God bless us and keep us together by heart. To the friends and special people who joined in bearing the same burden and fulfillment in accomplishing and conducting this study. To Professor Marisse Sia Africa, thank you the support and patience you have given and finding a hard time to review our study. To our panelist, for accepting the invitation and taking part in this thesis....
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