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SADM 7/ed – CTTS CASE STUDY - Introduction

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Client Technology Tracking System


n this section you will learn background information that will prepare you to understand and complete each of the milestones of this case study. This information includes a history of the business, a description of the business’s current facilities, and the descriptions of the problems that triggered the project.

Case Background Coastline Systems Consulting is a provider of managed computer networks and web services located in Destin, Florida. The staff of seven IT technicians, web designers, and systems integrators provides a range of networking, computer hardware, and software solutions to area businesses. Coastline works with clients to analyze their business needs. They then provide a packaged solution that often combines web services, networking and computer hardware, purchased software, and custom programming. In addition to the seven technicians, Coastline has one receptionist/bookkeeper. As a small organization, Coastline is an informal, "shirt-sleeve" environment. Everyone is on a firstname basis, even with Peter Charles, the president.

Prepared by Gary B. Randolph for Systems Analysis & Design Methods 7ed by J. L. Whitten, L. D. Bentley, & K. C. Dittman

Copyright Irwin/McGraw-Hill 2007

SADM 7/ed – CTTS CASE STUDY - Introduction

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Organization Structure Coastline Systems Consulting

Information Systems Facilities PCs • Each technician works uses a Dell notebook: o Pentium M class machines with 512 MB RAM, 30-50 GB hard drives • The bookkeeper/receptionist has a Dell Optiplex desktop running a Pentium 4, 256 MB RAM, and an 80 GB hard drive: • Operating systems - MS Windows Windows XP Professional • Tools - MS Office 2003 suite plus other software depending on use • Internet Browser – IE 6 and Mozilla FireFox • E-mail Client - Mozilla Thunderbird • Various inkjet and laser printers Servers • Dell PowerEdge 2800...
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