IIBM Institute of Business Management Examination Paper Human Resource Development & Training Section A: Objective Type (30 marks) This section consists of Multiple Choice and Short answer type questions. Answer all the questions. Part one questions carry 1 mark each & Part Two questions carry 5 marks each. MM.100
Part One: Multiple choices: 1. HRD is the process of helping people to acquire a. Competition b. Completeness c. Competencies d. None of the above Techniques of human resource development are also called a. HRD methods b. HRD instruments c. HRD mechanism d. All of the above In India HRD began only in a. 1970s b. 1980s c. 1910s d. 1990s
4. BARS stands for a. Behaviourally Anchored Rating Scale b. Behaviourally Anchoring Rating Scale c. Behaviourally Appraisal Rating Scale d. None of the above 5. Levels of evaluations of training programmes are a. 7 b. 6 c. 5 d. 10
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Examination Paper: Human Resource Management 6. Performance appraisal is a ________ process of identifying, planning, developing employee performance a. Multi-stages b. Single-stages c. Dual-stages d. All of the above 7. Halo effect is the tendency to the judge all aspects of a _____________ a. Person’s behavior b. Perspective behavior c. Performance appraisal d. All of the above 8. QWL stands for a. Quality of work life b. Quality of worker life c. Quantity of work life d. None of the above 9. 360 – degree feedback can be used as a tool for performance ________ a. Appraisal b. Analyze c. Assessment d. None of the above 10. Career planning is a _______ that constitute what a person does for a living a. Sequence of career b. Sequence of jobs c. Sequence of sum d. None of the above Part Two: 1. Explain the ‘benefits of HRD’. 2. Briefly explain ‘on the job and off the job’ methods of training and development. 3. Explain the objectives of ‘Performance Appraisal’. 4. Differentiate between HRM and HRD concept.
END OF SECTION A
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Examination Paper: Human Resource Management Section B: Case lets (40 marks) This section consists of Case lets. Answer all the questions. Each case let carries 20 marks. Detailed information should form the part of your answer (Word limit 150 to 200 words). Case let 1 Introduction to the organization: XYZ Company was established 20 years ago, to manufacture gearbox components for diesel engines. It employs around 250 people, having a head office, which employs a wide range of personnel who are generally well educated and enthusiastic about their work, and a factory, which employs semi-skilled local people who are generally disinterested in the products of the company and who have an instrumental attitude to work, seeing salary as the only reward. Brief Description of the Problem: The performance of the Company has not been good and the records revealed the following facts: Wastage within the factory was costing the Company approximately Rs. 100,000 a month. There was wide spread differences in individual work standards Processes were non-standardized resulting in repeated problems Management made all decisions and cascaded the result down to employees The top management became concerned about the performance of the factory and they hired Mr. Tanmoy Deb, an OD consultant to study the problem and suggest specific changes to relationships and tasks with the following objectives: To review and improve communication systems. To restructure the organization and to review teamwork and quality practices. To review leadership issues across all levels. Mr.Tanmoy Deb carried out discussions, interviews and surveys and made the following observations: There’ and ‘us’ attitude was widely prevalent between head office and factory personnel Production personnel lacked technical skills Factory employees felt alienated from sharing the Company’s success...