Term Paper

Topics: Human resource management, Management, Customer service Pages: 12 (2943 words) Published: July 16, 2014
HOLY ANGEL UNIVERSITY
Graduate School

TopData Global IT Solutions

Proponent:
Gonzales, Ronniel D.

Master’s in Business Management
April 2014

TopData is a Philippine based provider of managed outsourced solutions catering to the online B2B and B2C community. The company started as one of the pioneering i-cafés in Angeles City in 1998 helping business people and students on research, transcription and encoding. Currently, it provides both domestic and offshore outsourcing services. TopData serves Australian, European and US clients in front and back office operations such as accounting, data entry, customer service, database and website content management, and transcription.

Employee 1:
As an editor I feel good working with the company because the entire task that is given to me is aligned with my skills, but sometimes I feel disappointed when some clients are so demanding and unclear in giving instructions.

Employee 2:
For almost eight months of working in the company, so far it is good because we are treated fairly by our human resource personnel and I received the right compensation for me. But I'm planning to look for another work after my one year stay in the company because I think my job is not fitted with my skills.

Employee 3:
As a CSR (Customer Service Representative) and working in the company for two years, I can say that working In the company is so fun because my co-workers are so easily to get along with, we are all enjoying our work and we give value and respect to each other.

Employee 4:
Honestly I feel bored working in the company for almost 6 months because of too much focus in work. Being a TSR (Technical Service Representative) needs to be more focus and serious. There are days when I don’t have time to get along with my co-workers. Just always work, work and work.

Employee 5:
So far this is the only company I stayed for 10 months, for the last almost four years that I am working. It was so far a record for me. And I must say that it is so far so good. I really don't have issues with the company and/or company policies (except for the fact that I still don't have my own company ID). But lo and behold, the people working here including the Admin people were very lenient and considerate. Though there were times fairness is somehow an issue. But to sum it up, it was fun working here at TopData.

Employee 6:
As an editor I can say that I'm enjoying my privilege as employee in the company, I have the freedom to speak and give my suggestions. I also enjoy the relationship that we have in the company.

Employee 7:
As a senior employee in the company, I can say that I'm enjoying my working because of many reasons. I work in the company for almost 6 years, I see how the company started having its small building with only 15 employees and now the company expands into a new much bigger building with more than 50 employees. The improvement of the company is a credit to its human resource management; they train and develop their employees well. I can also say that the human resource management of the company is performing and doing its duties in the right way, because as I observed all employees are enjoying and we are treated fairly.

Employee 8:
I'm proud! I'm happy! And I love my work! Because my team leader is kind, responsible and understanding. He trains me well before I do my actual work and all my coworkers are open-minded, as a trainee I feel the family spirit in the company, all employees are kind, willing to listen and willing to help everyone. My only problem is my relationship with supervisor, I feel shameful every time he approach me.

BACKGROUND

TopData is a Philippine based provider of managed outsourced solutions catering to the online B2B and B2C community. The company started as one of the pioneering i-cafés in Angeles City in 1998 helping business people and students on research,...
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