System Analysis and Development Sample

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System
 Analysis
 and
 Design
 Assignment
  BruComm
 Billing
 System
 

INTRODUCTION This report is our assignment for System Analysis and Development module. It involves two companies; BruComm, a new telecommunication company and OSA, a system developer company. Our group consists of Mohammad Noor Hamizan b. Harun and Siti Norhafizah Adillah bt. Hj Mohd Ramlan. In this assignment we conducted the first three stages of system development life cycle, which are Preliminary Investigation, System Analysis and System Design. We also created a report for every stage; Preliminary Investigation Report, System Requirement Document and System Design Specification.

 

1
 

System
 Analysis
 and
 Design
 Assignment
  BruComm
 Billing
 System
 

BruComm Background

Our system for the assignment is for a telecommunication company called BruComm. BruComm is a new company established in Brunei to further enhance Brunei’s telecommunication. There are 5 departments all together in BruComm which are the IT department, Human Resource department, Finance Department, Logistic Department and Customer Service Department. Each department has its own HOD and all departments have only one boss which is the manager. Below is the simple organizational chart of the company. BruComm Organizational Charts GEN ERAL M ANAGER

SECRETARY

IT DEPART MENT
 

FINANCIAL DEPART MENT

CU STOM ERBU SINESS DEPART MENT

The detailed organizational chart can be found in Appendix 1.

 

2
 

System
 Analysis
 and
 Design
 Assignment
  BruComm
 Billing
 System
 

OSA (Office of System Analysis) Background

OSA, Office of System Analysis is a company specializes in developing computer system for other companies such as banks, supermarket and even some government sectors. The employees mostly consist of computer engineers that are very experienced in the field of developing computer system. This company has only 3 departments, marketing department, research and development and projects department. Each has its own head of department and all of the department will answer to one project leader. Below are the organizational charts for OSA.

OSA Organizational Charts Project M anag er

M arke ting

Res ea rch & De velopm ent

Projects

The detailed organizational chart can be found in Appendix 2.

 

3
 

System
 Analysis
 and
 Design
 Assignment
  BruComm
 Billing
 System
 

 

4
 

System
 Analysis
 and
 Design
 Assignment
  BruComm
 Billing
 System
 

System Request

Since BruComm is a new company, it did not not have its own established information system and they used manual filing system company, which was not suitable for a telecommunication company, thus made the company inefficient and has received lots of complaints from customers. Nevertheless, its own departments also thought that the old system was inefficient and they had informed the IT department about their problems.

The IT department at that particular time only handled the computer logistic i.e. supply computer stuff because they did not have the resources needed for developing their own system. By that, the head of IT Department sent a permission letter on 23rd January 2009 to the general manager for outsourcing to develop a new system. This letter can be found in Appendix 3.

After a day of assessing the request from the IT department, the general manager approved the request by giving a minute to the IT Department. His secretary wrote and handed out the minute on 25th January 2009. The memo can be found in Appendix 4.

The next day 26th January 2000, the Head of IT Department, Adillah Ramlan contacted the developer company, OSA via phone call and told them about problems they had faced and pointed out some requests. She also mentioned that an official system request would be sent to them...
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