System Design & Management Analysis
University of Phoenix
Contemporary Systems Management
Brian E. Polding, Ph.D
March 12, 2007
System Design & Management Analysis
Management must recognize the system design and management of an organization are subject to internal and external influences. The internal influences include the management team and employee; and the external influences can include competitors and customers. There are contextual/cultural factors and stakeholders that have an influence on the management system that is designed and implemented. The contextual/cultural factors include key characteristics of the organization, internal and external relations, competitive landscape, strategic opportunities and challenges, and performance improvement. This is an opportunity for executive management to become acquainted with how these influences shape the organization’s context and maximize value for stakeholders. “Leadership’s job was to get the strategy right, design the correct structure, and then tie the strategy to structure through defined systems to deliver high-quality performance” (Nowicki & Summers, 2007, p.118). This is not an easy process and takes time and input from several sources. The leadership in the organization has to guide the organization so that the goals and objectives are met. The performance of the organization will benefit from a well carried out strategic plan and management system. Senior management has the responsibility of developing system that that the organization operates within. “General systems theory provided a theoretical and philosophical framework for recognizing the openness of systems for developing information feedback to adapt and maintain a steady state. From Wiener, cybernetics stressed that information feedback was essential to this adjustment. Organizations needed information; from systems theory came the notion that could, with some technological help, provide a means for communication and control” (Wren, 1994, p.402). Management is responsible for developing a system that is beneficial to the organization. To be effective the system takes into consideration contextual/cultural factors and stakeholders. Effectiveness is determined by open and dedicated the employees are to the organization. All members of the organization have to be engaged in the process. The stakeholders in the organization are considered as part of the process so that the management system will have a higher chance of being successful. “A management system is the framework of processes and procedures used to ensure that an organisation can fulfill all tasks required to achieve its objectives” (Wikipedia, 2007). Before the system can be designed there are factors that need to be considered and the role and identification of the stakeholders need to be determined. When an organization is designing a management system the role of the stakeholders must be identified because the system will have an affect on them. “Before understanding the role that various stakeholders might play, it is important to identify them, define their interests and understand how those interests relate to your strategy”(Crossan, Fry & Killing, 2005, p. 65). The identity of the stakeholders has to be determined and they represent internal and external groups. “Externally, stakeholders include customers, competitors, suppliers, the community, government and a variety of interest groups” (Crossan, Fry & Killing, 2005, p.65). Each of these stakeholders has their own interest. However, the effect they would have on the organization’s system will be different. The products and /or services are directed to the needs of the customer. While the needs of the customer are important government requirements cannot be ignored and they can override customer needs. For example certain technology is in demand overseas, however,...