Swot Analysis Of 91 Ftr
Executive Summary
916th Communications Element, 916th Air Refueling Wing, AFRC
Mission Statement
The mission of the 916th Communication Element is to deliver cutting edge voice, data, IT/IM capabilities while providing dynamic customer service supporting mission needs. The element carries out its mission by providing all essential personnel with reliable communications systems. We secure critical wing-wide information resources and exchanges by anticipating and responding to our dynamic customers and mission needs.
Customer Analysis
The Communications Element has a diverse customer group. Since we provide 24/7 communications to the entire 916th Air Refueling Wing (ARW) and various tenant units, our customers are civilians of all grades …show more content…
Currently, the unit manning document (UMD) is sufficient. However, the document does not account for personnel that are deployed, TDY, or on leave. We recently scrubbed this UMD due to a mandatory Reduction in Force; we are expecting a new document sometime in CY16. Our current manning for the Communications Element is 20 funded/authorized with 20 assigned. The issue we are addressing in this 100-day strategic plan is reducing the trouble-ticket processing time. This issue is not considered a manning issue at this time. We need to streamline processes to prevent members from being overtasked as our overall workload is increasing as the Wing grows.
SWOT Activity
Upon completion of the SWOT analysis, weaknesses and threats were identified that would impact the mission and vision of the 916th Communications Elements. The major weakness identified were training gaps which leads to a lack of qualified personnel, excessive shipping time for replacement phones, and no information available for customers to perform simple trouble shooting on their communication devices. We feel that performing a rapid improvement event (RIE) on the customer service/trouble-ticket process will help mitigate some of these weaknesses.
The …show more content…
Currently, there is a delay in resolving trouble-tickets. This is due to the constant rotation of newly assigned Airmen into the section. Training takes time and is hard to accomplish because there is only one military person permanently assigned to the shop. The two civilians assigned to the Element will train the new Airmen. However, their position description requires revising to include this responsibility. Additionaly, there is no troubleshooting guide published to help customers fix simple issues. We will create this troubleshooting guide and update it
916th Communications Element, 916th Air Refueling Wing, AFRC
Mission Statement
The mission of the 916th Communication Element is to deliver cutting edge voice, data, IT/IM capabilities while providing dynamic customer service supporting mission needs. The element carries out its mission by providing all essential personnel with reliable communications systems. We secure critical wing-wide information resources and exchanges by anticipating and responding to our dynamic customers and mission needs.
Customer Analysis
The Communications Element has a diverse customer group. Since we provide 24/7 communications to the entire 916th Air Refueling Wing (ARW) and various tenant units, our customers are civilians of all grades …show more content…
Currently, the unit manning document (UMD) is sufficient. However, the document does not account for personnel that are deployed, TDY, or on leave. We recently scrubbed this UMD due to a mandatory Reduction in Force; we are expecting a new document sometime in CY16. Our current manning for the Communications Element is 20 funded/authorized with 20 assigned. The issue we are addressing in this 100-day strategic plan is reducing the trouble-ticket processing time. This issue is not considered a manning issue at this time. We need to streamline processes to prevent members from being overtasked as our overall workload is increasing as the Wing grows.
SWOT Activity
Upon completion of the SWOT analysis, weaknesses and threats were identified that would impact the mission and vision of the 916th Communications Elements. The major weakness identified were training gaps which leads to a lack of qualified personnel, excessive shipping time for replacement phones, and no information available for customers to perform simple trouble shooting on their communication devices. We feel that performing a rapid improvement event (RIE) on the customer service/trouble-ticket process will help mitigate some of these weaknesses.
The …show more content…
Currently, there is a delay in resolving trouble-tickets. This is due to the constant rotation of newly assigned Airmen into the section. Training takes time and is hard to accomplish because there is only one military person permanently assigned to the shop. The two civilians assigned to the Element will train the new Airmen. However, their position description requires revising to include this responsibility. Additionaly, there is no troubleshooting guide published to help customers fix simple issues. We will create this troubleshooting guide and update it