Shc 21 Communication

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1.1 Identify different reasons why people communicate.

There are three main reasons why people communicate
* So that other people know what they are feeling or if that person needs something for example if they wanted a drink because they were thirsty. * So that people can ask questions about things they are curious about and making sure they get a response. * To give directions, and to give someone else important information or swapping details. 1.2 explain how effective communication affects all aspects of own work. As a health worker it’s your job to provide care for your service users, and too work as a team with your other colleagues to make sure this is applied. By doing this you need to have good communication skills. So that if you needed to call for help they would understand your request. Or if you needed to speak to a family member or a friend of one of the service users about something important you would be able to tell them in a professional way and they would understand you. You need to be able to communicate with everyone you work with so that vital information can be passed around, because if one person doesn’t know then someone’s needs won’t be met.

1.3explain why it is important to observe an individual’s reactions when communicating with them. The way someone reacts to what you are telling them can be important because it could mean: * They may not be interested in what your trying to tell them. * They may have not understand you, or you may have not understood them. * They may have not heard you

* They may have been upset or happy with the news you have told them. * They may have something they don’t like about you, there for don’t wish to speak to you.

If these things are missed when your speaking to someone then it means you haven’t observed there reactions, this means you may not get thee reaction you want from there, or they have missed out vital information and you wouldn’t have known that they didn’t...
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