Shc 21 Communication 1.1, 1.2, 1.3

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1.1 IDENTIFY DIFFERENT REASONS WHY PEOPLE COMMUNICATE

Communication is very important to meet the needs of children, with families and other members of staff on a daily basis to ensure effective team working. It also ensures any health and safety issues are recognised and reported. People communicate with each other for different reasons;

To build and maintain relationships, relationships and trust The ability to effectively communicate with a wide range of people is a vital factor in working towards building relationships that may flourish and enable the gaining of confidence and trust. As a practitioner, it is important to be patient, approachable, non-judgmental and a good listener. Open communication and a positive attitude can support the maintenance of relationships. Conflict may arise in a working relationship. It is therefore important to assess our own attitudes and values to ensure this doesn’t impact on others and challenge any arising issues in a sensitive and professional manner.

To gain and share information, ideas, experiences
When working together with children, families, Work-colleagues communication is important to share and gain information about children, e.g allergies, sickness, etc. Keeping parents updated on their children’s progress and showing them that you know their child will make them feel respected and develop positive relationship. Regular communication, sharing ideas and information with work-colleagues will create an effective team and help us to develop professionally.

To express emotions
Expressing how we feel is an integral part of life. Some young children may have difficulty expressing themselves and thus show their emotions through frustration, aggression, anxiety and withdrawal.

1.2 EXPLAIN HOW EFFECTIVE COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK

Communication involves in giving and receiving information both verbally and non-verbally. Effective communication is essential to building a...
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