Security Guard Training
Report on the Training experience in class
Training program for newly joined security guard has been successfully completed on 17 May 2013. Trainee performance counted as part of the probation marks.
Here is the report for the day on training experience in class.
The day, training has started from 09:00am, our 2 trainers Daniel and Kpo with 10 trainees were sitting at company training center.
Trainer first presented with projector slide, describe about company history to trainee, customer service value, the importance of team work spirit, how to helping guests / tenants, magic words, telephone manner and steps and how to get less mistake being caught during mystery attendance, to trainee. And before the short break between 09:45am, there was a short review and questioning audience to check up if they have pay attention and catch the company theme and service requirement. The result was satisfied and It was discovered that people between these age group are mature; they don’t required with college degree but instead be more responsible, pay attention and take serious to their career prospect.
At 10:00am section 2 began. For the first 30 minutes, Trainer started with a list of questions threw to trainee, request them brainstorm and answer without any preparation. The purpose of this part is to collect the concern from trainees then deliver a standard format solution answer for them, no matter face to face or telephone questions from guests or tenants. Message about what is first priority for luxury apartment service and lay down the fundamental job duty guidelines, meticulous informative and technology skills for trainee apply in job effectively.
At 11:00am the Security check section began. Trainers present a 15 minutes slide video to trainee. After video, trainer ask trainees all related information about video shown included handling strangers, residential owner and how to check up and record the identity details and all details before let
Training program for newly joined security guard has been successfully completed on 17 May 2013. Trainee performance counted as part of the probation marks.
Here is the report for the day on training experience in class.
The day, training has started from 09:00am, our 2 trainers Daniel and Kpo with 10 trainees were sitting at company training center.
Trainer first presented with projector slide, describe about company history to trainee, customer service value, the importance of team work spirit, how to helping guests / tenants, magic words, telephone manner and steps and how to get less mistake being caught during mystery attendance, to trainee. And before the short break between 09:45am, there was a short review and questioning audience to check up if they have pay attention and catch the company theme and service requirement. The result was satisfied and It was discovered that people between these age group are mature; they don’t required with college degree but instead be more responsible, pay attention and take serious to their career prospect.
At 10:00am section 2 began. For the first 30 minutes, Trainer started with a list of questions threw to trainee, request them brainstorm and answer without any preparation. The purpose of this part is to collect the concern from trainees then deliver a standard format solution answer for them, no matter face to face or telephone questions from guests or tenants. Message about what is first priority for luxury apartment service and lay down the fundamental job duty guidelines, meticulous informative and technology skills for trainee apply in job effectively.
At 11:00am the Security check section began. Trainers present a 15 minutes slide video to trainee. After video, trainer ask trainees all related information about video shown included handling strangers, residential owner and how to check up and record the identity details and all details before let