Sch 21

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Understand why communication is important in the work setting.

1.1 Identify different reasons why people communicate.

Communication makes a major part of people’s active life and is a social activity. This social activity is pursued by verbal communication through speech, reading and writing or non-verbal communication through body language such as gestures, eye contact and touch. Communication is about making contact with others and being understood. When communicating, people send and receive messages.

People who work with children need to develop effective communication skills in order to make and maintain relationships with the children. Childcare workers communicate with both children and adults by maintaining a friendly and supportive approach and by being interested in what other people are doing and feeling. This enables parents to feel comfortable and secure, and that they can trust and rely on nursery nurses.

Communication can be very different depending on different circumstances. Some communications are personal and very intimate, these are usually with people to who we are close to, and other communications are for a wider audience and are aimed at groups of people. Communication can also be formal such as in a meeting setting or informal, such as friends talking.

People communicate for specific reasons for example to express emotions such as fear, anger, pain, joy and love. People want to get views, wishes and information across to others for all different reasons.

Within kenleys, we need to communicate to ensure the day runs smoothly. Needing verbal communication of staff such as talking about duties to be carried out throughout the day, messages to passed on to parents about the care and support they received and ability to encourage children to talk about what they have learnt, say what they think or to express themselves imaginatively.

1.2 Explain how effective communication affects all aspects of own...
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