Role Of Communication In Health And Social Care

Contexts of communication One-to-one communication Group communication Informal communication Formal communication

One-to-one communication
When conversing with people you don’t know well, it is very important to create a good atmosphere. You need to make the other person feel relaxed and happy to talk to you. There will need to be some sort of relationship established before someone will feel comfortable to talk to you about their personal issues. For example in a profession like counselling, the service user will need to meet and become acquainted with the counsellor before they will feel at ease and ready to open up. In some health or social care settings, such a counselling, you may have a mentor whom you see if you
Again there needs to be a good atmosphere so that everyone feels comfortable as some people may feel that they will be judged or are afraid of other peoples reaction. If there is a leader to the discussion they will need to create a good feeling between everyone in the group, this can be done by using humour or just being friendly. Group communication will not be effective if all individuals talk at the same time so they will need to be good at taking turns. Group communication is often used in a work setting such as a meeting.

Informal communication
This is often used when you know someone well, for example a family member. It is a casual form of speech and certain groups will have their own way of speaking, this could be depending on where you live or just the people you are around influencing the way you speak. Informal communication is used mostly via things such as text or email, this is because it is more convenient and easier to type. As a professional health or social care worker you wouldnt used this form of communication.

Formal
Each word / phrase / letter has its own gesture. People who work in a deaf school or just with people who are deaf will need to know sign language because this is how deaf people communicate and how people who aren’t, communicate with them.

Braille
People with sight loss use braille, it is a system which involves raised marks that can be felt. Blind people use this to read and write, another example of braille in use is on things such as stop buttons on buses and on cross roads.

Written communication
In places such as a hospital, they will need to keep records on their patients. This is a form of written communication. Records are made because they will need to remember information and if it not written down they may forget things and they will use their schema to fill in any gaps that are missing.

Barriers to communication
Sensory deprivation
This is when someone has an impairment to one of their senses which means that they cannot receive or pass on information, most commonly a sight or hearing impairment. This could cause issues in a health or social care context because if there is a deaf person that for example, came into hospital needing medical attention and the doctor couldn’t use sign language then they wouldn’t be able to tell the patient what was wrong with