Health and Social Level 3 - Communication

Only available on StudyMode
  • Download(s) : 77
  • Published : April 9, 2013
Open Document
Text Preview
Effective communication and interpersonal interaction in Health and Social care Context of communication…
One to one communication – this plays a very important role in almost everyone’s life. This type of communication normally occurs in face to face conversations however it can also be done via email. For example a doctor they would use one to one communication when talking to a patient, so that they are able to find out what is wrong with the patient and to help them to understand how the patient is feeling so that they will be able to help them and give them the right medication and right help that is required. Group communication - this is an open discussion between at least 3 individuals, this will also be a face to face discussion however this can also be done via online chat rooms or email. For example when people go to a rehab place for help to get over a drinking problem or a drug problem, they have to sit down in groups and express their feelings and explain the reasons for being there. Informal communication – this is the opposite of formal communication. This is usually used when in a face to face conversation with a colleague and friends. This form of communication can be used in email, texts and also in telephone conversations. All informal communication should only be between colleagues. For example when friends are talking over text, they use informal text. Whereas when they are at work they use formal communication. When using informal communication words such as slang are used, for example words like ‘wanna’ and ‘ermm’. Communication between colleagues – this is during work hours and all communication between colleagues should be formal especially when children, parents or any other professionals are present. Communication between professionals and service users – this will be formal communication but you may also use jargon. Service users when working with children should always be professional and use reasonable formal language however some children may not understand formal language formal language and so some informal language may come across this would also give them a better relationship with you as a worker.

Forms of communication…
Written is a type of non – verbal communication which can be done via a hand script or email. This is the most used form of communication when between colleagues and can be used when communicating with children and young people but it is also a great way to communicate with their parents or guardians. Signing is a non – verbal communication also which is made up of facial expressions and also hand gestures. Many children/young people or even elderly including the workers use signing. Oral is a verbal communication that is often preformed face to face and can also take place via phone calls. Oral is a largely used form of communication either between workers or workers to other professionals. Touch is a form of communicating without words. Touching another person can send out messages of care, affection, power over them. The social setting and a person’s body language will usually help what their touch would mean. Music, drama, arts and crafts is a fantastic way for any person to communicate none verbally and express themselves through different means. This also enables staff to read an individual’s feelings and can also help with group bondings. Types of interpersonal interactions…

Speech -
Language -
Non-verbal -
Communication, Language needs and Preferences…
Many individuals preferred method of communication:
BSL – British Sign Language – this is sign language used in the United Kingdom (UK). The British Deaf Association says that the British Sign Language is the first or most preferred language of many Deaf people in the UK. The BSL is also recognised as an official British Language in 2003. The language makes use of space and involves movement of the hands, body, face and head. One worker within each setting should have (will have)...
tracking img