Unit 4 P1 M1
Unit 4: business communication
P1: Describe the types of information used in your organisation, choosing one from each of the following categories: verbal, written, on-screen, multimedia, web based.
The organisation I have chosen to write about is the NHS, this is a government organisation which is funded by taxation and enables all UK residents to be entitled to free healthcare.
Verbal
Communicating information verbally by speaking face to face can be the best way of communicating as there is less chance of misunderstanding and non verbal actions such as body language or tone of voice can be interpreted. Sometimes it isn’t always practical to meet in person so telephone conversations would be a useful way to communicate. The range of verbal communication is enormous, speech allows us to express any thought or ideas we may have and discuss them. Even though we could still communicate without speech, for most people talking is the most comfortable way of communication and also one of the first ways we learn to communicate. The NHS will use verbal communication on a daily basis as staff will be booking in appointments and speaking to the customers if they need any help. The staff need to speak to each other, keeping each other up to date and passing on important information. A Doctor patient relationship is somewhere verbal communication is key, the patient will need to clearly explain what problems their having and the doctor will take in this information and do his job.
Written
This type of information is any physical symbols such as words, numbers, diagrams, graphs, charts and any other types of physical representation down on paper. Written information can be seen as more professional and official. Written information was one of the first ways that information could be recorded, read and used as evidence. Patients will have an appointment card with their appointment times written on them. They also receive letters from the NHS with any necessary information
P1: Describe the types of information used in your organisation, choosing one from each of the following categories: verbal, written, on-screen, multimedia, web based.
The organisation I have chosen to write about is the NHS, this is a government organisation which is funded by taxation and enables all UK residents to be entitled to free healthcare.
Verbal
Communicating information verbally by speaking face to face can be the best way of communicating as there is less chance of misunderstanding and non verbal actions such as body language or tone of voice can be interpreted. Sometimes it isn’t always practical to meet in person so telephone conversations would be a useful way to communicate. The range of verbal communication is enormous, speech allows us to express any thought or ideas we may have and discuss them. Even though we could still communicate without speech, for most people talking is the most comfortable way of communication and also one of the first ways we learn to communicate. The NHS will use verbal communication on a daily basis as staff will be booking in appointments and speaking to the customers if they need any help. The staff need to speak to each other, keeping each other up to date and passing on important information. A Doctor patient relationship is somewhere verbal communication is key, the patient will need to clearly explain what problems their having and the doctor will take in this information and do his job.
Written
This type of information is any physical symbols such as words, numbers, diagrams, graphs, charts and any other types of physical representation down on paper. Written information can be seen as more professional and official. Written information was one of the first ways that information could be recorded, read and used as evidence. Patients will have an appointment card with their appointment times written on them. They also receive letters from the NHS with any necessary information