Reflective Account on Communication

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Reflective account on communication
Communication is very important in order to express needs and emotions. There are two types of communication, verbal and non-verbal, both of which are important in understanding and supporting someone. This report is based on a 40 year old lady that finds verbal communication hard, due to shyness. She also has bipolar and cerbal-palsey. The communication barrier I have with AB is she is finding speaking to me other then yes, no and don’t know very hard. She is shy and timid. AB does not engage in conversation easily. I believe that it is important to find way of communicate as it is the way we express needs and emotions. I chose to read her care plan and all records held at her property, written by other support workers and other professions working with AB. I did this so I would be aware what others have found to work or not and what is the type of communication AB chooses to use. This is also a good way of communicate between staff that work with AB and it will ensure consistency of care for her. From reading this information I discovered that AB needs to build a relationship with a person before she is able to communication or make eye contact, these can take a long time when you are only present for short periods. I am working on building a good relationship with AB at present. I show an interest in her life, her family and other things that I have read see is interested in, or been doing. I always ask her if she knows what she would like to do each day. I will continue to read diary each visit. I also discovered that the way that I approach her is very important, so I always approach AB with a very positive attitude and always reminding AB that I am there to support her. The barriers to communication between myself and AB is that she is able to verbally commute but is choosing not to speak to me, more than one word answers and speaks very quietly. I am trying to over come this barrier by stop doing what i am doing to...
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