Task statements: Human Resources Receptionist
| |To whom/what/action directed |How is action the action |Why is action performed | |What Action is being performed | |performed | | |Assist |Public/employees |Greet direct |Give information | |Process |Forms |Type |Process | |Review |Forms |Read |Correctness | |Maintain |Staff time |Log sheet |Pay Information | |Maintain |Staff schedule |Calendar/Computer |Meetings /Conferences | |Handle |Mail |Sort |Distribution | |File |Documents |Place in alpha order |Organization | |Type |Employee |Typewriter |Transfers/termination | |Answering |Incoming calls |Telephone |Direct to appropriate employee |
A Statements: Human Resource Receptionist
| |Task Statement |Knowledge |Skill |Ability | |1 |Assist Public/employees Greet and direct give |Good language |Ability to work with a diverse |Good customer service | | |appropriate information | |group of people | | |2 |Process employment forms training and training|General Office |General office procedures |Administrative and clerical | | |forms | | |procedures | |3 |Maintain calendar using Microsoft outlook for |Basic computer knowledge |MS word |Microsoft office | | |staff meeting conferences and vacations | | | | |4 |Receive and sort mail for delivery to |General Office |General office procedures |Clerical | | |appropriate destination | | | | |5 |File document to maintain order for future |Basic |General office procedures |Administrative and clerical | | |retrieval | | | | |6 |Type forms for personnel files |Basic typing |Minimal typing |Efficient typing | |7 |Answer incoming telephone calls and direct to |Knowledge of telephone systems |Handle multiple issues |Critical thinking ability | | |appropriate employees | | | | | | | | | |
|Job Title: Human Resource Receptionist |...
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