Miss: Communication and Social Care

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BTEC National Diploma and Subsidiary Diploma Health & Social Care (QCF Level 3)

Unit 1: Developing Effective Communication in Health and Social Care

Unit code: R/600/8939
QCF Level 3: BTEC Nationals
Credit value: 10
Guided learning hours: 60

Start Date: 24/04/2012
Finish Date: 19/07/2012

Teacher: Mrs Vernon

| |This unit aims to enable learners to understand effective communication, the barriers that may exist and ways to| |Introduction |overcome these. The unit will give learners the opportunity to gain the interpersonal skills needed to | | |embark on a career within the health or social care sectors. | | |This is a core unit within the programme, recognising the fact that effective communication is central to all | | |work in the health and social care sectors. Professionals within the sectors require good communication and | | |interpersonal skills to perform their roles effectively, work cooperatively with colleagues and build supportive| | |relationships with people using services. It is, therefore, important for all those embarking on a career in the| | |health or social care sectors to gain knowledge, understanding and the skills associated with communication, so | | |that they are able to develop effective interpersonal skills. Initially, learners will investigate what is meant| | |by effective communication and interpersonal skills and how these may affect the outcomes for people who use | | |services. Learners will consider the factors that influence communication and interactions, analysing theories | | |which may help to explain why there may be difficulties, possible breakdowns in communication and ways to | | |overcome these. The benefits of effective communication for people who use services will be explored. The unit | | |will give learners opportunities to reflect on their performance, and that of others, consolidating their | | |learning by demonstrating their skills in a one-to-one and a group interaction in a health and social care | | |context. | | |On completion of this unit learners should: | |Learning outcomes |Understand effective communication and interpersonal interaction in health and social care | | |Understand factors that influence communication and interpersonal interaction in health and social care | | |environments | | |Understand ways to overcome barriers in a health and social care environment | | |Be able to communicate and interact effectively in a health and social care environment. | | |Read the assignment brief and the assessment grid carefully and make sure you are clear about what you have to | |Before you start |do. | | |You will see that to obtain a Pass, Merit or Distinction you must read and complete each task carefully to | | |ensure you do not miss anything out. | | |...
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