In the case study the police captain is having difficulty getting the police officers to perform required tasks accurately. Task performance is crucial since it refers to goal-directed activated that are under the individual’s control. The main issue is the behaviour and the result. The behaviour includes police officers not doing detailed and unambiguous paperwork. Since most the police officers are young they enjoy more out in the field and lack motivation in the office. The result is that due to incompetent paperwork the police department is dealing with legal cases in court inadequately. The officers lack motivation and perceive filling out reports as boring. B) MARS Model:
How can the Police Captain ensure that all his officers fulfill their other work obligations? To answer this question, we must examine the MARS model of the individual performance. The MARS model identifies four interrelated elements that have an effect on employee performance: Motivation, Ability, Role Perception and Situational Factors. The MARS model demonstrates that these four factors have a combined effect on individual behaviour. If any factor weakens, employee performance will decrease. For example, highly qualified employees who understand their job duties and have sufficient resources will not perform their jobs as well if they are not motivated. In this case study, the captain is aware of motivation and slightly of role perception. The other two factors are lacking in the work environment therefore performing one of the duties, paperwork, seem to be an issue. The reason why motivation towards paperwork is feeble because police officers are aware that this task is not the only means towards promotion and they know they won’t be highly rewarded. The reasons why role perception is weak because officers are not properly trained to complete all of the tasks needed in their role. Performance on the street and field seem more crucial for the officers hence an outstanding job...
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