Process Essay: A Coaching Plan For Success
David
MGMT 2125 Performance Management
April 2, 2012
A Coaching Plan for Success
Coaching employees can be emotional, frustrating and overwhelming if you do not approach the situation with confidence, knowledge and facts. Dealing with an employee that feels they have done nothing wrong is even harder. Having evidence of the infraction and taking a sympathetic approach sometimes works better than throwing all the cards on the table and demanding a resolution.
Currently I have an employee, we will call her Mary. Mary performs her job incredibly well, when she finally gets to work. She is late each day, anywhere from three minutes to sometimes a half an hour. Her job requires that she be at her desk at 8:15. Other …show more content…
She states that because the child doesn’t prepare the night before, he is usually late getting ready. By the time they arrive at school there is traffic and this throws her timing off. If there are other delays, then she too is delayed even further. Because no one said anything to her, she did not realize that her tardiness was an issue. In Why Employees Don’t Do What They are Supposed to do and what to Do about it (Fournies), Fournies states that employees think they are performing if no one tells them differently. Until now, Mary believed that management was glad that she came to work, regardless of the time. The next step in coaching based on the techniques used in Coaching for Improved Work Performance (Fournies, Coaching for Improved Work Performance) alternative solutions were discussed. Since the teenager is a part of the equation, the child must get up and get ready sooner, if she is to take the child to school. Another alternative is for the student to ride the bus to school, so that she does not have to go through the traffic and can use an alternate route. She also added that being more prepared herself in the morning could also help the situation. We also discussed having her come to work thirty minutes later and getting off thirty minutes later. Already having a very active family life after work, she was not sure if this alternative would work for her. Mary agreed to go home and discuss the situation with her family that
MGMT 2125 Performance Management
April 2, 2012
A Coaching Plan for Success
Coaching employees can be emotional, frustrating and overwhelming if you do not approach the situation with confidence, knowledge and facts. Dealing with an employee that feels they have done nothing wrong is even harder. Having evidence of the infraction and taking a sympathetic approach sometimes works better than throwing all the cards on the table and demanding a resolution.
Currently I have an employee, we will call her Mary. Mary performs her job incredibly well, when she finally gets to work. She is late each day, anywhere from three minutes to sometimes a half an hour. Her job requires that she be at her desk at 8:15. Other …show more content…
She states that because the child doesn’t prepare the night before, he is usually late getting ready. By the time they arrive at school there is traffic and this throws her timing off. If there are other delays, then she too is delayed even further. Because no one said anything to her, she did not realize that her tardiness was an issue. In Why Employees Don’t Do What They are Supposed to do and what to Do about it (Fournies), Fournies states that employees think they are performing if no one tells them differently. Until now, Mary believed that management was glad that she came to work, regardless of the time. The next step in coaching based on the techniques used in Coaching for Improved Work Performance (Fournies, Coaching for Improved Work Performance) alternative solutions were discussed. Since the teenager is a part of the equation, the child must get up and get ready sooner, if she is to take the child to school. Another alternative is for the student to ride the bus to school, so that she does not have to go through the traffic and can use an alternate route. She also added that being more prepared herself in the morning could also help the situation. We also discussed having her come to work thirty minutes later and getting off thirty minutes later. Already having a very active family life after work, she was not sure if this alternative would work for her. Mary agreed to go home and discuss the situation with her family that