PMA Case 2 SEC B Gr 4

Green Valley Mega Store
Case Analysis
HRM Section B
XLRI Jamshedpur

Anjan Mahapatra- h14077
Kiran Baby Joseph- h14092
Naishadh Chawla- h14098
Madhur Sansi-

h14094

EXECUTIVE SUMMARY
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Situational Analysis
The capabilities of the organization are as follows:
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Green Valley operates stores in prime locations with large floor spaces as well as availability of a number of brands within its stores
Successful replication of the holiday concept of the west with ambient atmosphere for weekends
Customer service of the highest level; Staff sensitized to customer needs

Customers are divided into 2 categories;
 Tenants
 Shoppers
Business environment scenario
 High growth
 Competitive
 Demand of labor greater than supply

Critical Success Factors
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One stop shop solution
Prime location
Customer service commitment
World Class Ambience

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Comparison between existing system and the proposed performance system
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Clearly Defined Goals
Basic and Advanced Criteria of organizational expectations
Critical Incident References- Logging of important incidents both favorable and unfavorable
Mid-year Review- Continuous feedback system
The rest of the process will continue as per the guidelines defined previously

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Reasons for change
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Vaguely defined goals
Normalization Process
Time taken (2 months) to conduct the process
Other problems: Infrequent appraisal and correction opportunity

SITUATIONAL ANALYSIS
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Green-Valley Megastore is a business conglomerate having investments in variety of businesses, with retail shopping being one of them. It is designed on the concept of providing a perfect weekend getaway to the whole family in the form of shopping, food courts and entertainment. Situated