Performance Appraisal

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A PROJECT REPORT
ON

PERFORMANCE APPRAISAL SYSTEM
AT

LILAVATI HOSPITAL & RESEARCH CENTRE

IN PARTIAL FULFILLMENT OF
MASTERS DEGREE IN BUSINESS ADMINISTRATION

SUBMITTED TO
UNIVERSITY OF PUNE

BY
MR. ABHIJEET S. GAWANKAR
SUMMER TRAINEE
M B A -II
(2004-2006)

VISHWAKARMA INSTITUTE OF MANAGEMENT
PUNE.

1

INDEX

Chapter Chapter Name

Page no.

No.
1

Executive summary

1

2

Introduction of subject

2

3

History & Profile of hospital

7

4

Objective of Project

12

5

Research methodology used in project

13

6

P e r fo r m a n c e

a p p r a is a l

s ys t e m

in

Lila va t i

Hospital
6.1

HRD systems in Lilavati

16

6.2

P r e s e n t s ys t e m

19

o f p e r fo r m a n c e a p p r a is a l in

Lilavati
6.3

Introduction of performance appraisal in Lilavati 20
hospital

6.4

Training programme for performance appraisal

21

6.5

Analysis & interpretation of data

36

7

Observations & Findings

60

8

Conclusion & Suggestions

61

9

Annexure
Annexure 1
Annexure 2

68

Annexure 3

10

65

68

Bibliography

69

2

ACKNOWLEDGEMENT

It s a great privilege that I have done my project in such a well organized and diversified organization. I am grateful to all those who helped and supported me in completing the project.
First and foremost I would like to thank Dr. Narendra Trivedi (Vice President) And Mr. D. P. Yadav (General Manager HRD) for giving me an opportunity to work as a summer trainee in Lilavati hospital & research centre and thereby fulfilling the requirement of our MBA course.

I would also like to extend my thanks to Mr. Dinesh Bandarkar (Jr. Officer HRD) and all the staff of HRD department for their help in gathering relevant data needed for the project work.
I am also thankful to our director, Dr. Sharad Joshi and my project guide Dr. Mrs. Vandana Gote and Prof. Gandhe for helping me in completing the project.

3

TO WHOMSOEVER IT MAY CONCERN

This is to certify that Mr. Abhijeet S. Gawankar is bonafide student of our institute. He has successfully carried out his Summer Project titled Performance Appraisal System At Lilavati Hospital & Research Centre, Mumbai.

This is the original study of Mr. Abhijeet S. Gawankar, and important sources used by him have been acknowledged in his report. The report is submitted in the partial fulfillment of two-tear full time course Master In Business Administration (2004-2006) as per the rules of the Pune University.

Dr. Sharad L. Joshi

Dr. Mrs. Vandana Gote

(Director)

(Project Guide)

4

EXECUTIVE SUMMARY
Lilavati hospital & research centre is very well known hospital in Mumbai & in India also with its excellent research facilities & world famous researchers. This project is titled as performance appraisal system at Lilavati hospital & tries to find out the different aspects of performance appraisal in the hospital. Different officials working in the HRD department have provided very important data in this respect. Formal & informal interviews as well as the research (through questionnaire) are the basic methods of data collection used in this project work. Also secondary data provided by the hospital officials is of immense importance. Every effort has been made to understand the long term plans of hospitals for implementing performance appraisal program. As the hospital is a service industry; the employees serving in the hospital are the most important elements & that is why performance appraisal becomes very important in the long run. Taking into consideration this aspect, the performance appraisal program currently being carried out is been observed. Also the training given to employees is studied & suggestions have been suggested to improve quality & implementation of performance appraisal program.

From this project work; hospital officials will get new insights about performance appraisal...
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