Preview

Pacific Savings Bank, Ltd. the Absence of Total Quality Management

Powerful Essays
Open Document
Open Document
3432 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Pacific Savings Bank, Ltd. the Absence of Total Quality Management
Frederick Taylor University
BA 400D: Advance Management Final Assignment
Student ID: 1754
12
Pacific Savings Bank, Ltd.
The Absence of Total Quality Management
Francis P. Remengesau

Table of Contents

I. Introduction II. Beginning III. What is TQM? IV. Pacific Savings Bank, Ltd. V. Benefits & Features VI. Lesson VII. Conclusion VIII. Bibliography/Further Readings IX. End Notes

Introduction
The term paper will address Total Quality Management within the company that I managed as a Receiver-in-Charge from February 2007 to November 2011. The focus will carry out why TQM was pivotal in this organization as well as the application of TQM in the receivership liquidation process. The company was Pacific Savings Bank, Ltd. It was one of the seven banks operating in the Republic of Palau. The basis of information formed in this term paper is from my observations, experience, and insight into the operations of this bank along with other resources and references, which I relied upon to explain and discuss TQM in a literal sense. The Details of pending court cases, such as names, relations, and criminal acts will not be explored.
Briefly, the Republic of Palau (Palau) is a one hundred seventy seven square mile island in the North Pacific Ocean with nearly twenty one thousand inhabitants. There are about two hundred fifty islands that make up Palau. It is part of the Micronesian island groups that comprise the western chain of the Caroline Islands.
Beginning
The birth of Total Quality Management, as it aptly phrased to reflect the current times, has a history that begun in the late 1800s. Frederick Winslow Taylor is one of the recognized individuals who contributed significant influences to TQM today. “His Scientific Management, also called Taylor-ism, was a theory of management that analyzed and synthesized work flows with a main objective of improving economic efficiency and labor productivity.” Mr. Taylor tried to



Bibliography: BPIR. (2010, July 10). History of Quality. Retrieved July 10, 2010, from BPIR.com: www.BPIR.com Deming, E Hamel, G. (2010, July 13). How does Total Quality Management work? Retrieved July 13, 2010, from eHow.com: www.ehow.com Jacowski, T Kiser, M. S. (1991). Putting Total Quality Management to Work. San Francisco: Berrett-Koehler Publishers, Inc. Kurtus, R. (2001, May 28). basic principles of total quality management . Retrieved July 10, 2010, from ronkurtus.com, schooofchampions.com: www.ronkurtus.com netmba Nichols, C. E. (2011, November 4). The Project Gutenberg EBook of the Principles of Scientific Management, by Frederick Winslow Taylor. Salt Lake City, Utah, USA. Organization, A. P. (1996). TQM Practices in Asia-Pacific Firms. Tokyo: World Plan Co., Tokyo. Papa, N. (2010, July 13). Total Quality Management Tools. Retrieved July 13, 2010, from eHow Contributor: www.ehow.com; www.bpir.com Saki, M Walden, S. S. (1993). Four Practical Revolutions in Management. Cambridge: CRC Press. Wikipedia, f. e. (2012, January 10). scientific management. Retrieved October 5, 2010, from wikipedia.org: http://en.wikipedia.org/wiki/Scientific_management Wikipedia, f

You May Also Find These Documents Helpful

  • Powerful Essays

    5. Hackman, J. and Wageman, R. 1995. Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40: 309-342.…

    • 2463 Words
    • 8 Pages
    Powerful Essays
  • Better Essays

    References: Goetsch, D.L. & Davis, S.B. (2010). Quality management for organization excellence. Introduction to total quality (6th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.…

    • 1247 Words
    • 5 Pages
    Better Essays
  • Better Essays

    This paper will discuss total quality management (TQM) and the ongoing training required for its successful implementation. Four key factors that drive the need for quality training will be covered in detail to show why new coaching tactics are necessary. Internal and external training are compared and contrasted to demonstrate when one is more beneficial than the other. The Six Sigma TQM process will be explored in order to demonstrate the advantages it lends to individual, business and societal practices.…

    • 1089 Words
    • 5 Pages
    Better Essays
  • Better Essays

    Quality and Total Quality Management (2013) Reference for Business: Encyclopedia of Business, 2nd ed. Retrieved from www.referenceforbusiness.com/management/Pr-Sa/Quality-and-Total-Quality-Management.html…

    • 1541 Words
    • 7 Pages
    Better Essays
  • Best Essays

    Goetsch, D.L. and Davis, S. B. (2006). Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (5), New Jersey: Pearson Education International.…

    • 2456 Words
    • 10 Pages
    Best Essays
  • Good Essays

    Schonberger, R.S. (1992). Total Quality Management Cuts a Broad Swath – Through Manufacturing and Beyond. Organizational Dynamics, 116-127…

    • 742 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Total Quality Management is defined as an “organization-wide management approach that focuses on quality as an overarching goal. The basis of this approach is the understanding that all employees and organizational units should be working harmoniously to satisfy the customer“ (Gomez-Mejia, Balkin, & Cardy, 2008, p. 660). Elements important to an organization are vision, mission, objectives, customer focus, employee commitment, continual improvement, education, and training. These total quality elements allow organizations to create foundations and maintain improvements.…

    • 477 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Self-Managed Work Teams

    • 3356 Words
    • 14 Pages

    29. Stein, R.E., Next Phase of Total Quality Management, Marcel Dekker, Inc., Boston, MA, 1994, pp. 103-23.…

    • 3356 Words
    • 14 Pages
    Powerful Essays
  • Satisfactory Essays

    Cignet Gone Wrong

    • 522 Words
    • 3 Pages

    References: Davis, S. & Goetsch, D. (2010). Quality Management for Excellence: Introduction to Total Quality. Upper Saddle River. NJ: Prentice Hall…

    • 522 Words
    • 3 Pages
    Satisfactory Essays
  • Better Essays

    Hoffherr, Glen D. , John W. Moran, and Gerald Nadler. "Total Quality Mannagement Overview." Breakthrough Thinking in Total Quality Management . Englewoods Cliffs: Electronic & Database Publishing, Inc, 1994. 13. Print.…

    • 1202 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    Swot Analysis for Air China

    • 5375 Words
    • 22 Pages

    The European Centre for Total Quality Management, University of Bradford School of Management, Bradford, UK…

    • 5375 Words
    • 22 Pages
    Powerful Essays
  • Powerful Essays

    Managerial Perspective

    • 2975 Words
    • 12 Pages

    A manager is essentially a person that gives direction, provides leadership and decides how to use resources to accomplish organizational goals (Daft, 2008). As a person having been in the workforce for almost twenty-five years, I can say with experience, that managers and the methods they use to obtain organizational goals can make the difference between success and failure of a project and even an organization. A managerial philosophy is something that all managers develop over time as a result of their experiences in the workplace. Over the last twenty years I have been exposed to a variety of business and managers that have helped me shape my personal managerial philosophies that I currently employ on the job. Before I get into the exact philosophy that I apply in the workplace it is important to know a few aspects about my past experience and some of the roles I have played to truly understand the rationale for my personal managerial philosophy.…

    • 2975 Words
    • 12 Pages
    Powerful Essays
  • Powerful Essays

    Benchmarking at Xerox

    • 4519 Words
    • 19 Pages

    References: 1. Baurds, Greg, Yorks Lyle, Adams Mel and Ranney Gipsiz, Beyond Total Quality Management, McGraw Hill Publications, 1994.…

    • 4519 Words
    • 19 Pages
    Powerful Essays
  • Powerful Essays

    References: Kanji, G.K. (1990), “Total quality management: the second industrial revolution”, Total Quality Management, vol. 1.…

    • 4232 Words
    • 17 Pages
    Powerful Essays
  • Powerful Essays

    In this assignment I am concerned about maximising the level of quality in Bank Muscat and the way of keeping the promise of meeting the standard that are reached and gave to customers and the people with whom company is dealing. It is easy to reach a specific standard but it is difficult to keep to that level especially with the different competitions that are faced from different factors such as other commercial banks in Oman and the International Standard of Organization (ISO).…

    • 3440 Words
    • 14 Pages
    Powerful Essays

Related Topics