Quality Management Assessment Summary
Quality Management Assessment Summary
The Washington County Mental Health Authority has hired me as a consultant to help assess their current status. My main focus will be quality assessment and the measures that will be used to assess quality outcomes within the organization. I will provide the key steps in identifying and how to manage the quality care within the organization. In additional, I will provide the terminology and why the organization uses this type. All decision-making will be well-planned and once the plan is implemented it will be an ongoing process of much needed improvements. This summary will provide the organization with the qualities that were identified that might affect the organization and stakeholders. As the consultant, I will summarize an outline of long-term and short-term goals that will benefit the organization to success. In additional, this summary will describe the purpose for quality and risk management relating to performance management in mental health care organizations. Quality management is a vital key in mental health organizations toward their success. Some of the important aspects of quality management in mental health organizations are patient safety and satisfaction, proper training of the staff, financial truthfulness, proper communication skills, and periodical meetings to keep employees up-to-date. Any functions of quality management will work together if all employees are on the same page and use the most important goals of patient safety and satisfaction. The methodology technique used for my research was a qualitative method to help summarize the quality management issues and conflicts with the organization. Quality is a measurement if services increase the possibility of anticipated mental health outcome and are reliable with up-to-date evidence- based practice. One must keep in mind the perspective of a person with a mental disorder, the quality ensures he or she receives the care they require according to their symptoms, and the quality of life. Quality can relate to the perspective of a family member, quality that provides the support, and preserves family honor. Quality is the key to improving the mental health population and need to be well established. In the past there were known cases of abuse that has been addressed and there was a need for efficient care to be implemented in mental health care organizations. This pertained to both risk and quality management plans that needed to be enforced for the future of mental health care organizations. Quality management sets the guidelines and creates policies to aid to the well-being of patients which in-turn aims toward risk management. The plans help to aim toward proper performance management in mental health care organizations. There is always a need for the quality management team to conduct annual meetings, surveys, and to establish good communication. The meetings will allow for the employees to address any issues of concern and suggestions that might be helpful for the organization. Quality management in is not derived from a single idea or person (Quality and Total, 2013). It is a collection of ideas, and has been called by various names and acronyms: TQM, total quality management; CQU, continuous quality improvement; SQC, statistical quality control; TQC, total quality control, etc (para 4, 2013). Each of these ideas encompasses the underlying idea of productivity initiatives that increase profit by improving the product or service (para 4, 2013). As consultant, my focus aimed on the plan, do, check, act, and analyze the issues and conflicts. The terminology technique used for the Washington County Mental Health Organization was called Total Quality (TQ), consists of continuous improvement activities that involved everyone in the organization (Quality and Total, 2013). This meaning managers and employee were involved in a totally integrated effort...
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