M3.10 Introduction To Leadership
Review of Own Leadership Behaviour
B Braun Medical Ltd is one of the worlds leading healthcare suppliers. Our company’s success can be attributed to its employee’s belief in the overall goal of the company and the dedication to achieve them.
I work within the Supply Chain Customer Care Department as a Leader of the Emerald Prescription Service, a home delivery business supplying long or short term patients delivery off stoma and incontinence products to there home address.
We are a dedicated, compassionate team consisting of six personnel, we look after approximately 2,000 patients who use our service around the UK.
We as a team pride ourselves on the fact we are all cross trained and have the ability to undergo anyone’s role if required. I as a leader believe it is important for everyone in the team including myself to be able to carry out any of our procedures with confidence and ease. Various roles within our team are carried out daily in order to supply a slick pro-active service to our patients, which include regular telephone contact with the patients, monthly ordering to ensure they always have supply, contacting GP’s on there behalf to obtain there prescription to dispense there products. Offering hospital specialist stoma and urology nurses a dedicated telephone line so we are able to supply urgent stock to there patients, regular contact with our field based sales staff to communicate wins and falls in achievement and how to improve if something does go wrong. We are a compassionate team pod and have to be when dealing with people.
I naturally sit in a democratic leadership model and have strengths which sit in this style, I am a motivated, supportive, calm self confident leader. I listen and communicate well using positive banter and body language. I will encourage idea’s from my team and I give praise and recognition on a good job done. I can adapt well to change and will try new things. Sometimes...
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