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Organizational Culture and Leadership Style on Job Satisfaction Level of Managers in SME, Penang

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Organizational Culture and Leadership Style on Job Satisfaction Level of Managers in SME, Penang
BDMR8013 Business Research and Metrology
The Affects of Perceived Organizational Culture and
Leadership Style on Job Satisfaction Level of Managers in
SME, Penang

by:
Teh Chee Chong

Date:
14th Aug 2013

i

Table of Contents
1.0

INTRODUCTION ..................................................................................... 1

1.1

Background of study ............................................................................. 1

1.2

Research Gap ...................................................................................... 3

1.3

Research Problem ................................................................................ 4

1.4

Research Questions ............................................................................. 5

1.5

Objectives of the Research .................................................................. 5

1.6

Significance and contribution of the study ............................................ 6

1.7

Definitions of terms ............................................................................... 7

1.7.1

Organization Cultures .................................................................... 7

1.7.2

Leadership & Leadership Styles .................................................... 8

1.7.3

Job Satisfaction.............................................................................. 9

1.7.4

SME Manager .............................................................................. 10

1.8

Job Satisfaction underpinning theory ................................................. 10

1.8.1
2.0

Herzberg Job Satisfaction Theory: ............................................... 10

Literature Review ................................................................................... 11

2.1

Independent variable - Organizational Culture ................................... 11

2.2

Independent variable - Leadership styles



References: Aria Hassan. (2010). Linking quality assurance to human resource management: a study of SMEs in Malaysia (2003). Chang, T. Z., Polsa, P. and Chen, S. J. (2003), “Manufacturer channel management behavior and retailers ' performance: An empirical investigation of Conner, D. (1992). “Managing at the speed of change”. New York: Villard Books. Christina M. Stello (2011), Herzberg’s Two-Factor Theory of Job Satisfaction: An Integrative Literature Review, College of Education and Human Downey, H. K., Sheridan, J. E. and Slocum Jr., J. W. (1975), “Analysis of relationships among leader behavior, subordinate job performance and Drucker, P.F. (1999). Knowledge worker productivity: The biggest challenge. Graham, C.M., &Nafukho, F.M. (2007). Employees’ perception toward the dimension of culture in enhancing organizational learning Harris, L. C. and Ogbonna, E. (2001), “Leadership style and market orientation: An empirical study”, European Journal of Marketing, vol Hofstede, G. (1980). Culture’s Consequences: International Differences in Work Related Values Hsu, H. Y. (2009), “Organizational Learning Culture’s Influence on Job Satisfaction, Organizational Commitment and Turnover Intention among R&D Jutla, D., Bodorik, P., and Jasbir, D. (2002). Supporting the e-business readiness of small and medium enterprises: Approaches and metrics. Kim, S. (2002), “Participative management and job satisfaction: Lessons for management leadership”, Public Administration Review, vol Lee, H. Y. (2008), “The association between organizational culture and leadership behavior and organizational commitment, job satisfaction and Lee, T. W. and Mowday, R. T. (1989), “Voluntary leaving an organization: An empirical investigation of Steers and Mowdays 's Model of Turnover”, Academy Leong, S. M., Randoll, D. N. and Cote, J. A. (1994), “Exploring the organizational commitment-performance”, Journal of Business Research, vol. Li, Y. C. (2004), “Examining the effect of organizational culture and leadership behaviors on organizational commitment, job satisfaction, and job performance Locke, E. A (1969. “What is job satisfaction? Organizational Behavior and Human Performance”, vol Lok, P. and Crawford, J. (1999), “The relationship between commitment and

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