International Journal of Business, Humanities and Technology
Vol. 2 No. 4; June 2012
An Exploration of Predictors of Organizational Citizenship Behaviour and its Significant Link to Employee Engagement Dr.Nadeem Ahmed Department of Management College of Business Administration King Saud University Riyadh, Saudi Arabia. Anwar Rasheed Department of Management College of Business Administration King Saud University Riyadh, Saudi Arabia. Khawaja Jehanzeb Department of Management College of Business Administration King Saud University Riyadh, Saudi Arabia. Abstract Organizational Citizenship Behavior (OCB) is presumed as one of the emerging management concepts that are being emphasized for the organizational effectiveness. This study aims to explore OCB and its significance for the organizations in present scenario particularly banking sector. Key predictors of OCB are identified through comprehensive literature review whereas qualitative research method is employed to explore the association. A model has presented by the researchers elaborating organizational citizenship behavior and its significant relation with Job satisfaction and commitment, employee engagement and human resource development climate (HRDC). It is proposed that well established predictors of OCB may lead to promote required behaviors among employees for improved performance and negative voluntary intentions.
Keywords: Organizational Citizenship, Employee Engagement, Satisfaction, Human resource development 1. Introduction In current years the industry of banking has made a quantum increase into a new and unpredictable environment, categorized by deregulation, product innovation, globalization, expansion in technology and concentrated competition. This modification has shaped the potential for increase. The function of banking segment has increased economic development through financial intermediation is considerable (Sanusi, 2011). The service sector of Gulf States includes insurance, finance and banking zone, which contribute the key portion of the gross domestic product of non-oil sector. This gives more importance to the service sector and particularly the banking and financial area in the economies of Gulf Co-operation Council (GCC) member countries which include Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and United Arab Emirates (UAE). The banking and financial sector has positive effects on the future development of the Gulf region.History of banking sector is relatively young in the region of the Gulf. The leading banks were opened in early 1950s and foundation of the banks was British. After that there was a remarkable growth in number and diversity of financial institutions.In order to develop the rapidly growing market, worldwide banks entered this region and made huge profits in the 1970s by providing financial services. In the present day professional world is progressing towards high performance, effective organizations and management that grant high degree of job satisfaction to employees. 99
© Centre for Promoting Ideas, USA
Organizational Citizenship can play asignificant role in attaining these goals. Bateman and Organ (1983) describes, OCB as an efficient role behaviour which is not an element of routine job description of employee, that cannot be calculated through organizational evaluation system and presence of such behaviours cannot be imposed (Organ, 1988).OCB can be described as an extra role andbehaviours such as teamwork with employees, approachingto workplace earlier and leaving late, helping other employees, using organizational possessions with care, disseminating positivity in organization (TurnispeedandRassuli, 2005). As per Nemeth and Staw (1989), organizational citizenship behaviour can assist organizations to developperformance and increase competitive periphery as it encourages employees to perform beyond the formal job requirement. Organizational citizenship behaviour can assist the...
Please join StudyMode to read the full document