University of Phoenix
September 5, 2011
Organizational Change Plan Part II
Monitoring change processes during/after implementation determines the effectiveness of the organizational change, unsuspected problems and reveal potential solutions to problems that surface during the change. Dr. Lindsey Medical Clinic recently employed a filing staff to sort records, file records in accordance with the correct patient, and scan records into electronic format. The monitoring process consist of training two file room employees to use a computerized change monitor software. The change monitor software implementation addresses performance evaluations based on questionnaires, predefined data, and focuses on the change initiative, process/strategy. The software balances the organizations requests because “it can be hard to know what your organization needs to successfully navigate the change process and measure its progress” (Savage, 2011, p. 1). The change software informs management of the successfulness of change, reveals problem areas, and provides corrective insight tactics. The change software “helps people learn how they react individually and as a group to the change or changes and to switch their thinking from a negative reaction to change to a positive one” (Savage, 2011, p. 1).
Therefore, the change monitor software eliminates the haggle of determining the problem areas to correct because the doctors, nurses, and other staff members have many responsibilities throughout the day. This tool analyzes the workflow data, determines problems, alert the employees who relay problem information to the management team, and speeds the corrective action time. Data-quality management software, a medical environment monitoring software monitors data stored in the information system. This software manages rules set to enhance the security of patient record recording by matching each record to a patient number, patient name, patient social security number and patient date of birth. The software alerts the medical staff of patient follow-ups, referrals, billing statistics, and prescription medicine disbursements (Uniserv, 2011).
The ITniserv system automates the doctor/nurses patient visits. Rules set based on the facility mandates validate against system information to alert management of problems within the organization via e-mail, problem reports, and system triggers. System triggers stops functions of prescription distribution, follow-up, surgical procedures, billing, and other services if the problem remains unaddressed (Uniserv, 2011). This management system design prevents unauthorized billing, procedures, or prescription disbursements by flagging a patient’s account with red flags accessible by everyone within the organization. The software manages patient insurance cancellations, maximum refill allowances, maximum referrals, and other security features critical to the regulations of the organization. Medical software alerts pharmacists, doctors/nurses of potential drug interaction warnings, patient allergies, and the suggested dosage recommendation based on the advancement of the patient’s condition.
Therefore, the change monitor software and the ITniserv software manages efficiently manages every need of the organization. Doctors and nurses collaborate efficiently with patients and the organizations staff because the computers monitors every process, generate alerts, and access patient information during a patients visit. The automated information access enable doctors and nurses to provide quality care rapidly in comparison to the old paper methods that caused medical delays and doctor/nurse errors. This enhancement increases the organizations efficiency to serve patients, and restores the patients confidence in the medical staff because patients began to complain about mistakes/long wait times.
Implementing a change software...