FACULTY OF ADMINISTRATIVE SCIENCE & POLICY STUDIES ORGANIZATIONAL BEHAVIOR ADM 501 SEMESTER JAN-APRIL 2011
TUTORIAL QUESTIONS INSTRUCTIONS: PREPARE THE ANSWERS TO THE QUESTIONS IN THE TUTORIAL DISCUSSION. TOPIC 1: AN INTRODUCTION TO OB a) The workforce diversity is one of the emerging trends/challenges in organizational behavior. Describe how the workforce is diversified and briefly identify two consequences of these diversities for organizations. b) Telecommuting has been identified as an important trend in organizational behavior. Discuss three organizational behavior topics that are influenced by telecommuting. c) Describe why managers require knowledge of OB. d) Explain how the three levels of analysis of OB are related? e) Define globalization and explain how globalization could influence the organizational behavior. *Note: These questions are meant to be discussed in the class only. No presentation for these questions in the classroom.
TOPIC 2: INDIVIDUAL BEHAVIORS, VALUES & PERSONALITY Question 1 An insurance company has high levels of absenteeism among the office staff. The head of office administration argues that employees are misusing the company s sick leave benefits. However, some of the mostly female staff members have explained that family responsibilities interfere with work. Using the MARS model, as well as your knowledge of absenteeism behavior, discuss some of the possible reasons for absenteeism here and how it might be reduced. Question 2 Most large organizations spend a lot of money identifying the key competencies for superior work performance. What are the potential benefits and pitfalls associated with identifying competencies? Are there alternatives to selecting employees rather than by identifying their competencies? Question 3 Personality characteristics can be very important on the job (Greenberg, 2010). With this in mind, define personality and explain the roles of personality in the workplace.
TOPIC 3: PERCEPTION & LEARNING Question 1 Contrast personal and social identity. Do you define yourself in terms of the university or college you attend? Why or why not? What implications does your response have for the future of your university or college? Question 2 During a diversity management session, a manager suggests that stereotypes are a necessary part of working with others. I have to make assumptions about what s in 2
the other person s head, and stereotypes help me do that, she explains. It s better to rely on stereotypes than to enter a working relationship with someone from another culture without any idea of what they believe in! Discuss the merits of and problems with the manager s statement. Question 3 Define self-fulfilling prophecy and describe how a manager or coach could use the process of self-fulfilling prophecy to enhance an individual s performance in an organization.
TOPIC 4: WORKPLACE ATTITUDES Question 1 A senior executive in your organization read an older organizational behavior textbook, which concluded that there is no more than a very weak relationship between job satisfaction and job performance. The senior executive now believes that it is a waste of time and money to have 'happy workers'. Instead, the executive is recommending find ways to improve productivity without any consideration for employee wellbeing (beyond legal requirements). The company president is concerned that the executive's information may convince other members of the management committee to take a similar harsh view. Provide three different arguments why companies should try to maintain a reasonable level of job satisfaction among employees in this organization. Question 2 Define organizational commitment. Explain how some of the organizational trends affect the organizational commitment in today s organizations.
TOPIC 5: MOTIVATION Question 1 Use all three components of expectancy theory to explain why some employees are motivated to show up for work during a...
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