online teaching and learning
Teaching and Learning Online
Communication, Community, and Assessment
A Handbook for UMass Faculty
Editors: Mya Poe, Research Associate for Assessment
Mar tha L. A. Stassen Director of Assessment
Office of Academic Planning and Assessment
University of Massachusetts Amherst
This handbook is a joint project of the Center for Teaching, Office of Academic Planning and Assessment, the
Center for Computer-Based Instructional Technology, and Continuing Education. Publication was supported by a Professional Development Grant in Instructional Technology and Distance Learning from the University of
Massachusetts President 's Office and the Office of Academic Planning and Assessment.
Contributing Authors
Senior Online Fellows
Robert Feldman, Professor, Psychology (Amherst)
Donna Zucker, Assistant Professor, School of Nursing (Amherst)
Online Fellows
Keith Carver, Professor, Electrical and Computer Engineering (Amherst)
Nancy Cohen, Department Head, Nutrition (Amherst)
Dennis Hanno, Associate Dean for Undergraduate Matters, Isenberg School of Management (Amherst)
John Jessoe, Director, Distance Leaning and Video Production Center (Boston)
David Lewis, Professor, Manufacturing and Management Information Systems (Lowell)
John Leong, Professor, Molecular Genetics and Microbiology (Worcester)
Brian Miller, Lecturer, Hotel Restaurant & Travel Administration (Amherst)
Susan Pasquale, Director of Curriculum and Faculty Development in the Department of Medical Education (Worcester)
Mark Schlesinger, Professor, Communication and Theater Arts (Boston)
Tim Shea, Associate Professor Marketing/BIS Development (Dartmouth)
Greg Stone, Director of Internet Developing (Dartmouth)
Steve Tello, Associate Director of Distance Learning (Lowell)
Project Support (Amherst)
Kevin Aiken, Director of Continuing Education
Tracy Cantwell, Center for Teaching
Vicky Getis, Senior Research Fellow, Computer Science
Dave Hart, Executive
Communication, Community, and Assessment
A Handbook for UMass Faculty
Editors: Mya Poe, Research Associate for Assessment
Mar tha L. A. Stassen Director of Assessment
Office of Academic Planning and Assessment
University of Massachusetts Amherst
This handbook is a joint project of the Center for Teaching, Office of Academic Planning and Assessment, the
Center for Computer-Based Instructional Technology, and Continuing Education. Publication was supported by a Professional Development Grant in Instructional Technology and Distance Learning from the University of
Massachusetts President 's Office and the Office of Academic Planning and Assessment.
Contributing Authors
Senior Online Fellows
Robert Feldman, Professor, Psychology (Amherst)
Donna Zucker, Assistant Professor, School of Nursing (Amherst)
Online Fellows
Keith Carver, Professor, Electrical and Computer Engineering (Amherst)
Nancy Cohen, Department Head, Nutrition (Amherst)
Dennis Hanno, Associate Dean for Undergraduate Matters, Isenberg School of Management (Amherst)
John Jessoe, Director, Distance Leaning and Video Production Center (Boston)
David Lewis, Professor, Manufacturing and Management Information Systems (Lowell)
John Leong, Professor, Molecular Genetics and Microbiology (Worcester)
Brian Miller, Lecturer, Hotel Restaurant & Travel Administration (Amherst)
Susan Pasquale, Director of Curriculum and Faculty Development in the Department of Medical Education (Worcester)
Mark Schlesinger, Professor, Communication and Theater Arts (Boston)
Tim Shea, Associate Professor Marketing/BIS Development (Dartmouth)
Greg Stone, Director of Internet Developing (Dartmouth)
Steve Tello, Associate Director of Distance Learning (Lowell)
Project Support (Amherst)
Kevin Aiken, Director of Continuing Education
Tracy Cantwell, Center for Teaching
Vicky Getis, Senior Research Fellow, Computer Science
Dave Hart, Executive
References: Bersin, Josh. (2002, March). Measuring E-Learning’s Effectiveness: A Five-Step Program for Success De Vry, Janet R. and David G. Brown. (2000). A Framework for Redesigning a Course. Feenberg, A. (1998). “The Written World: On the Theory and Practice of Computer Conferencing.” In Mason, R Gamson, Z. and Chickering (1987, March), A. Seven Principles for Good Practice in Undergraduate Education Ladon, E. H. (2002, April 18). High Touch in a High Tech World: Strategies for Individualizing Online Learning Massy, William (2002, May). Distance Education: Guidelines for Good Practice. AFT, pp Mersotis, Jamie P. and Ronald A. Phipps. (1999, May/June). What’s the Difference? Outcomes of Distance vs Ragan, L.C. (1998). Good Teaching is Good Teaching: An Emerging Set of Guiding Principles and Practices for the Design and Development of Distance Education.