Olive Garden: A Case Study

How to Effectively Train a new Server at Olive Garden Training employees correctly is essential for a successful restaurant. Food service is a customer-contact-intensive business. Every time you hire an employee, you are making a gamble. You might end up with “a great, creative, and ambitious new hire who is a fantastic addition to your team, or you might end up with a glorified robot, doing assigned tasks, and not a fraction more.” (Parsons, 2014) We at Olive Garden, refer to that type of servers as order-takers. We strive to employ and train professional servers and salesmen, that will give each guest a post-worthy dining experience. “In today’s social media environment, people are quick to share their experiences with their friends via