Although it is difficult to come up with an all-encompassing definition of QWL, many researchers describe QWL in term of its major content areas. For example, May, Lau and Johnson (1999) define QWL companies as organizations that promote job security, employee growth, rewards and employee satisfaction. Overman (1999) suggests that QWL programs fall into two categories. The first category are work reorganization programs. These include things such as restructuring jobs and duties, telecommuting, job sharing, and flextime. The second category are employee benefit policies. These include things such as on-site childcare/eldercare and/or referral services, paid family and medical leave, release time and limits on business travel. Furthermore, Greenfield and Terry (1995) describe QWL programs around six initiatives: Helping employees manage their physical and mental health and helping employee’s care for dependents. Flexible leave policies (e.g. personal days, gradual return to work programs). Saving employees time (e.g. on-or-near-site banking) and supporting employees’ thorough the financial life cycle (e.g. financial and retirement planning).
REFERENCES FOR QWL PROGRAMS
Baker, M., S. (1999). Family time. Puget Sound Business Journal, 20, 18-20.
Calabria, D., C. (1995). When companies give, employees give back. Personnel Journal, 74, 75-83.
Coccia, R. (2000). Adapting programs to varied settings. Business Insurance, 34,...