(Walsh, 2005, p.30). Active listening could distinguish the existence of barrier communication when interactions with the patients. This is because, activelistening means listening without making judgement to listen the patients’opinions or complaints which give me chances to be in the patients’ perspective(Arnold, 2007, p.201). On the other hand, it also crucial to avoid the barriersoccurs in the communication with the patients. I could detect the languagebarriers by interviewing the patients about their health or asking them if theyneeded any help in their daily activities living. However, I would remind myself for not interfere my communication with barriers such as using the open-endedquestions, not attending to non-verbal cues, being criticising and judging, andinterrupting (Funnell
, 2005, p.453). Walsh (2005, p.31) too summary thatmaking stereotyping and making assumptions about patients, perceptions andfirst impression of patients, lack awareness of communication skills are the mainbarriers to communications. I must not judge the patients by making my firstimpression and assumption about the patients but I have to make patients feeldevalued as an individual. I should be capable to respect their fundamentalvalues, beliefs, culture, and individual means of communication (Heath, 2000,p.27). I would be able to know on how to build rapport with the patients. Thereare eleven ways suggest by Crellin (1998, p.49) which are becomes visible,anticipate needs, be reliable, listening, stay in control, self-disclosure, care for each patient as an individual, use humour when appropriate, educate the patient,give the patient some control, and use gestures to show some supports. Thisways could help and give me some guidelines to improve my communication
skills with the patients. Another important thing to add on my action plan list is toknow which the disabilities of the patients have such as hearing disability, visualimpairment and mental disability. Once I could know the disability that a patienthas, I could well-prepared my method of communication effectively as Heath(2000, p28) mention that communicating with people who was having somehearing impairment, sight impairment and mental health needs required theparticular skills and...