Unit 201 Principles of communication in adult social care settings
201.1 - Understand why communication is important in adult social care settings. Assessment Criteria
1.1 - Identify different reasons why people communicate
Within the adult social care setting communication is used to convey information, this could be with the client about what they want to wear or eat, relatives and friends of the client who might want to know if any food products need replenishing or if there has been an accident and colleagues or other members of the multi-disciplinary team who might need information on past health information or daily routine.
1.2 - Explain how effective communication affects all aspects of working in adult social care settings Effective communication affects all aspects of working in a care setting. One aspect would be with the client where, with effective communication, you could establish what the client’s needs are and agree the best way of meeting those needs. One is also able to empathize with the client’s thoughts and feelings and challenging situations can be interpreted. Another side is with the relatives and friends of a client where support could be provided. A different aspect is with colleagues where new information affecting the client can be passed on such as medication, injuries; also information about rota changes or training to be undergone. In addition, effective communication is required when there is a need to discuss with other health professionals about a client or researching information on an illness. Without effective communication provision of a high standard of holistic care and support as well as performing safe clinical practice would not be able to happen.
1.3 - Explain why it is important to observe an individual’s reactions when communicating with them. When communicating with an individual their reactions may indicate different emotions or feelings so it is important to observe them. For instance if they were having a difficult or sensitive conversation, the physical effects of their strong emotion could include a change of pattern in their breathing, sweating, goose pimples, dry mouth feeling, pupils dilating and an increase of adrenaline. Clients may also show that they are becoming distressed by a change in their voice, a change in their facial expressions or overall body language and reddening of the neck. From observing these reaction you can respond to them appropriately to reduce their stress.
201.2 - Understand how to meet the communication and language needs, wishes and preferences of an individual. Assessment Criteria
2.1 - Explain why it is important to find out an individual’s communication and language needs, wishes and preferences In order to communicate effectively it is important to find out an individual’s communication style and preferences so that if there are any differences in communication styles we can look at ways of overcoming them, perhaps with equipment, and ensure that we have the skills and ability to address these differences. By doing this the client is able to communicate their needs and wishes and we can promote equality and diversity for the clients and give them the best possible care.
2.2 - Describe a range of communication methods.
Verbal – vocabulary, tone and pitch
Non Verbal i.e. body language, behaviour, touch and eye contact •
Written - words, signs, symbols and drawings
Mime and Gesture
Electronic communication aids e.g. mobile phones, light writers and computers •
British Sign Language
Unconventional – clients own interpretation of the world around them
201.3 - Understand how to reduce barriers to communication. Assessment Criteria
3.1 - identify barriers to communication
3.2 - describe ways to reduce barriers to communication
Barriers to communication and how to reduce them include:
Visual impairment:- Use of touch (where appropriate), increased use of tone of voice as opposed to facial...
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