SHC 31: Promote communication in health, social care or children’s and young people’s settings.
1.1 Identify the reasons people communicate.
There are several reasons why people coomunicate in the work setting.
* To promote relationships and offer support – Arranging regular contact and building a shared system of support. * To maintain relationships - As the practitioner, it is important to be able to build and maintain a strong bond and trust between yourself and the child and also with the parents/carers. * To exchange information – This could be verbal and non-verbal. Staff can exchange information in the form of ‘handing over’ in settings such as respite care homes. Information can be exchanged by writing in ‘communiction books’. Practitioners and parents/carers also exchange information regularly. * To negotiate and liase with others - Early years managers will often liase with the parents/carers and also other professionals. * To express needs and feelings – Children and young people should feel free to express their needs and feelings to adults. They should feel confident that we will acknowledge them and try our best to meet their needs.
1.2 Explain how communication affects relationships in the work setting. Communictaion is the key to creating a positive working environment. Creating effective relationships in the work setting allows you to support other people in times of need and vice versa.
2.1 Explain how to establish the communication and language needs,wishes and prefernces of individuals. As a practitioner, you havr to accomodate the individual needs,wishes and preferences of the people you encounter. Culture, language, Gender, Religion, disability and environment are all things that could becaome a communication barrier between the practitioner and other people. You need to be able to show empathy and give support at the appropriate time. Take into account the individuals preferences and wishes and meet their needs as much as you can.
2.2 Describe the factors to consider when promoting effective communication. There are many factors to consider when promoting effective face-to-face communication. A busy and noisy environment will deter effective communication, whereas, a quiet place will allow the children and young people to feel more relaxed. Personal space also needs to be valued. Being too close may make the other person feel uncomfortable.
2.3 Explain a range of communication methods and styles to meet individual needs. As mentioned before, communication is not only verbal, it is also non-verbal. Effective communication consists of listening, responding, questioning and understanding at the appropriate times and in the right manner. There are a range of methods we can use to communicate, such as; * Facial expressions and eye contact
* Body language
* Tone of voice
In order to know and choose which method is most effective, you have to take into account their culture/religious beliefs, for example, as a muslim, eye contact is considered a form of disrespect.
2.4 Explain how to respond to an individual’s reactions when communicating. When communicating there are cues and signals the other person gives to us. We need to learn how to pick up and respond to those signals appropriately. There are a few points that can help, such as:
* Maintaining eye contact (if appropriate) considering each culture. * Maintaining an open posture – Try to keep your body and hands neat and relaxed. Nodding occasionally for positive support. * Showing that you are listening – Giving the speaker brieg prompts to continue, such as ‘yes’ or ‘go on’ * Listening with undivided attention – Give the speaker the time to talk. Do not interrupt. Allow them to finish. * Listen to what is not openly said – The soeakers body language may give you a clue to their ‘hidden feelings’. These points allow you to be an ‘active...
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